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Independent Banking Advisory Service (IBAS) is a national, independent, non-profit, unique specialist banking customer membership organization which resolves banking complaints and disputes and which has campaigned on UK Banking customer issues since 1992. We provide bank and banking assessment, analysis, bank comment and content for BBC TV News, ITV, Radio and national newspapers, keeping many serious banking issues 'alive' - see Bank News 2008

IBAS is a banking specialist in Small Business Banking solutions, SME business banking disputes, bank overcharging disputes, small business banking issues, problems and disputes with many years – Finance for Small Firms Report from the Bank of England dated January 1998  illustrates at item 3.27 (below)

 

Sub Heading - 'Complaints procedures and dispute resolution' of the Report, states:

 

3.27 The bank is also aware of recent publicity regarding overcharging of small business customers by banks. Media attention has focused on the findings of research carried out by organisations such as the Independent Banking Advisory Service (IBAS) and Anglia Business Associates. An IBAS report on bank customers in litigation claimed that banks make use of the legal system to prevent the Office of the Banking Ombudsman investigating claims fully. Anglia Business Associates, an organisation that checks accounts for cases of overcharging, suggested the banks were deliberately obstructive about releasing documents when claims were brought against them. This issue was also addressed in a BBC Watchdog programme. Such problem cases are thought to represent a small minority, but they tend to draw a disproportionate degree of media attention and consequential reputational damage to the banks.

 

                                                                                             23

 

 

The Complete Bank of England Report

 

The IBAS report referred to in the Bank of England report is the:

UK Banking Litigation Report

 

Where banking is concerned IBAS are more than just an extra 'pair of hands' and we spend our time helping members avoid or overcome  business difficulties. We provide truly independent, impartial banking advice and direct assistance with business help for members with their business and banking, whilst also campaigning on banking issues. email us or call us on 01487 843444 and tell us how we can help your business now.