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Independent Banking Advisory Service 

Established in 1992



Business Banking Account Dispute or Bank Account Problem?


Royal Bank of Scotland/NatWest bank/RBS Global Restructuring Group (GRG) and HSBC Specialized Lending cases undertaken and investigated by IBAS. IBAS investigate business banking disputes and UK Corporate banking problems, Business Bank accounts, bank guarantees, bank loans and bank mortgages. IBAS hold a 'unique niche' position for negotiating banking dispute settlement with complete confidentiality. Assessment and investigation of Director's Personal Guarantee debt claims, mortgages, legal charges and security are conducted by IBAS prior to any bank negotiation.

We believe IBAS is the most economical, professional, confidential guidance and direct assistance organisation available for UK Business banking problems and disputes, up to and including litigation. IBAS experience has proved to be the deciding factor in effective and sometimes almost miraculous settlements for business banking customers. What do you require from your advisor? Tell us what you are seeking by emailing us and we will respond to you in a no obligation and confidential 'conversation'.

IBAS has specialist knowledge from IBAS investigations into UK business banking account disputes since 1992 - no other organization has IBAS experience or IBAS knowledge, which provides IBAS with 'extra' width of knowledge for our investigations (and IBAS use only) in assessing investigation strategy to produce the best results - that provides you with extra and better 'options' for your bank demand or personal guarantee debt claim demand.

If your business has been or was forced into Lloyds Bank Business Support Unit, Royal Bank of Scotland/NatWest bank/RBS Global Restructuring Group (GRG) unit or HSBC Specialized Lending Unit we know how they operate and how false defaults are engineered - lawyers do not have experience or IBAS knowledge from such cases - so contact IBAS.


Contact IBAS - see how we may help you


Or telephone (during office hours only) on 01487 843444 for confidential conversation


See sample of IBAS Testimonials


Testimonial: "Just for information we have recently reduced the balance outstanding to the bank and now have a better relationship with a new manager who many times, has apologised for the actions of others that have gone before him. We would like to thank you for your assistance in bringing the matter with the bank to a conclusion. It would have been far easier if we had known about your organisation in the first instance and the corner the bank backed us into would probably never have transpired.

We could not recommend strongly enough to anyone struggling with the overzealous banks how helpful IBAS have been. When we consider how the bank treated us when we hadn’t done anything wrong, never missed a payment and had good loan to value rates, I can only surmise how aggressive they must be to others.

Once again many thanks for the help IBAS have given us both over the past two years. In the nicest way we hope never to require your services again! "- GL


IBAS experience and knowledge will be extremely important in supporting any business banking customer in dispute with their bank.

- See latest on Lloyds Bank case with IBAS member Keith Elliott:

Key Lloyds Business Support Unit documents set to be uncovered in High Court Case - Key documents surrounding Lloyds Business Support Unit (BSU) are set to be revealed in a £55m legal battle with a motor dealership that has accused the bank of forcing it out of business. Leeds-based car dealer Premier Motorauctions has accused Lloyds and accountants PricewaterhouseCoopers (PwC) of conspiring to force the business into administration and then profit from its sale. In a court hearing on Monday, Lloyds agreed to search for a copy of its three year plan after a memo likening the BSU to the Royal Bank of Scotland's (RBS) highly criticised global restructuring group (GRG) was revealed last week. The three-year plan is thought to contain language similar to that used in RBS's 'Dash for Cash' manual, in which Lloyds's objectives were listed as the “doubling of income” and “moving from ‘defenders to strikers’'. - 6th March City A.M.

Lloyds and PwC face £55m court case from motor dealer who says the firms forced it out of business Lloyds Banking Group and accountants PwC face a £55m legal battle with a motor dealership which will allege they colluded to force it out of business.Yorkshire-based Premier Motor Auctions will argue Lloyds used its Business Support Unit as a profit centre to extract money from struggling firms, according to the Sunday Telegraph. Premier, led by chief executive Keith Elliott, went bust following a failed sale of the business in April 2008. The firm will allege it was the victim of a plan to push bank staff to increase profits as the financial crisis hit. - 25th February 2018 - City AM

Bank threats for successful SMEs and their owners/proprietors is identified in Hansard

Hansard debate on Premier Motor Auctions at 11am where Austin Mitchell MP speaks on Lloyds Bank and Premier Motor Auctions Ltd case from column 212WH to column 219WH and provides Keith Elliott's concerns on conflicts of interest and also quotes IBAS views on our member's case.

This is an 'ongoing' case for IBAS member Keith Elliott which has now reached the courts with a claim against both Lloyds and also PwC.


Premier Motorauctions Ltd & Anor v Pricewaterhousecoopers LLP & Anor [2016] EWHC 2610 (Ch) (24 October 2016) - HIGH COURT DENIES SECURITY FOR COSTS APPLICATION BECAUSE CLAIMANT HELD ADEQUATE ATE INSURANCE - Snowden J handed down judgment on PricewaterhouseCoopers’ application for security for costs in Premier Motor Auctions Limited v PricewaterhouseCoopers (2016) EWHC (Ch). Snowden J suggested that the independent and professional nature of insolvency practitioners, combined with their personal liability, indicates that ATE insurance arranged by them (as in importance of ATE insurance market and acknowledged that there "is a public interest in permitting ATE insurance on appropriate terms to provide access to justice for insolvent companies under the control of responsible insolvency office-holders".

Elliott v Lloyds TSB Bank Plc & Anor [2012] EW Misc 7 (CC) (24 April 2012) This Claim arises out of data subject access requests (“SAR”) made by Mr Elliott to the Defendants, Lloyds TSB Bank plc (“Lloyds TSB”) and Lloyds Development Capital Ltd (“LDC”), on 2 August 2010 pursuant to s.7(1) of the Data Protection Act 1998 (“the 1998 Act”). Mr Elliott alleges that the Defendants had failed to comply with his SARs and originally sought an order from the Court that they comply pursuant to s.7 (9) of the 1998 Act


After 25 years of investigating business banking cases we know that nobody can claim they have a 'formula for guaranteed success' on business bank debt claims. But, knowing what can be achieved using IBAS strategies developed and finely tuned since 1992 - means that IBAS can 'shorten the odds' to success for your claim.

IBAS provides experienced specialist and practical advice to IBAS members on how best to deal with and control the bank’s ‘collection’ activities after demand of the debt has been made on a Director’s Personal Guarantee. What can you do and how best to do it? Can you 'get out of the personal guarantee' - is it possible to do so? Can you dilute your director’s personal liability under a bank’s director personal guarantee debt demand? Those questions have been asked in cases where IBAS investigate bankers and the bank actions.

IBAS acts as a confidential business partner and advisor for your business by providing reliable data and expert advice and will be a valuable addition to your management team. The additional attentiveness in your business ‘banking relationship’ and quality of information IBAS provides also allows your management team to concentrate on all other areas of your business, whilst making certain that your business banking account charges are correct and that bank interest charging is not (and has not been) inflated or excessive.

Commercial Property Mortgages - IBAS has seen commercial property mortgages cases during the last year where the bank has incorrectly charged interest and also incorrect margins as far back as 2005 up to date. That can also mean the bank has involved their 'Specialist' bank department who have inflicted Excess and Penalty interest on Commercial Property Mortgages where they should not have done so - reducing company profits and opportunity. This is not just one bank. The amounts are considerable. The results of such bank conduct if left unchecked or unidentified where the company trading is already reduced or is under pressure will inevitably create a default. That in the circumstances outlined would represent a 'False default' which is 'created' by the bank. That creates an insolvency situation where the bank's conduct can go entirely unnoticed despite property and assets being devalued and then 'lost' by the business. At that stage, Director's personal guarantees will also be 'called upon'.

Why do you need IBAS? IBAS has been analyzing business/commercial/corporate bank accounts and banking contracts since 1992. Our experienced 'eye' and our detailed investigation of the charging structure against the banking contracts is essential if the business is to recover fully what has already been lost to the bank. If the bank has intimated placing an account into 'recovery' or a 'specialized relationship unit' such an investigation may provide 'negotiation' ammunition and may protect your business. As all charging investigations rely on the detail from the 'paperwork' a snapshot of one full charging period is required for us to analyze and for us to then establish whether a full investigation is necessary.


'I found IBAS to be Impressive & professional with no nonsense. I followed IBAS strategy totally and the result was spectacular. Thanks for putting my life back on track and saving me a bucket load of money - I cannot thank you enough. I would now start with IBAS and ignore all the others who are 'selling' an imitation of these guys but without IBAS knowledge! - AT November 2016


As one member wrote in: "What benefited us the most was your concise & well thought out advice, very good knowledge/experience of how the banks work, prompt responses and sensible/pragmatic approach".It is not unusual to see Company borrowings being used to threaten business ownersʼ homes.


IBAS aim to provide good specialist advice and resolution before litigation but if IBAS is involved immediately after demand for payment by a bank, our aim is to gain all information which we know is necessary to assess legal arguments - against existing case law. IBAS lay the 'groundwork' for successful defences or banking claims by first preserving defences which then exist and yes, we have assisted in many litigation cases which have then been won by our members after litigation in the County Court, High Court and the Court of Appeal.



When IBAS investigates business banking ʻcasesʼ our investigation/s focus not only on the debt being claimed by the bank but also whether the Bankʼs actions in all matters was correct and there are a number of different ways IBAS can or will question the bankʼs actions and seek information. By all matters, we mean that IBAS investigations and investigatory experience with audits and interest overcharging has led to many bank claims being considerably reduced or completely dropped or (as in the above case) legal action pursued.

If IBAS is ʻon the caseʼ quickly enough, we will be able to gather all the information necessary to properly investigate all matters, which will then establish the ʻtrue factsʼ before the bank ʻclears their decksʼ (which will occur after liquidation). After liquidation the banks will attempt to prevent discovery of often essential documents. A bank will only want to present the ʻfactsʼ as they see them to enable the Bank to make a maximum claim and recovery from your assets. That is what they do and how they make substantial profits from debt recovery. If the bank customer ʻmakes it easyʼ for them - the bank will take all they can, regardless of whether it is fair, moral or legal. In other words Banks and Bankers will ʻbend the rulesʼ to suit.

IBAS acts for our members by protecting them from the bankʼs often ʻhostileʼ intentions and protects our membersʼs assets from being ʻraidedʼ or by completely nullifying the bankʼs claim in some cases whilst reducing bank claims or expectations in others.

Are you now personally in debt or liable for a debt claim from a limited company guarantee you provided whilst a Limited Company Director? Do you know what options you may have to settle the bank's claim? Can you protect your home from a bank's debt claim? All bank demands are a direct threat to you personally if you signed a personal guarantee whilst a Director in a limited company or partner in a partnership. A demand on you personally (if not dealt with correctly) may mean that your personal assets and your home are now at much greater risk from the business or limited company debt.

If you are (or were) a company director and have provided a bank with your personal guarantee but have now ceased to be involved with that company/or the company or business is failing - call us for assistance. IBAS provides specific advice on how Personal Guarantees may be reduced, settled and/or eliminated.

The following statement is posted online by one of our members: "The fact that IBAS have the knowledge and provide assistance in formulating the strategy, which was provided to me under membership and which provided the necessary case law ammunition and support (letters continually making the correct points) to prevent the bank gaining the upper hand (preventing me making offers which I wanted to make, just to get this case against me closed, and which would have destroyed any defence) - that strength of position then also enabled me to 'face off' the bank's threat (although the bank/solicitors knew their claim was flawed) and this strength of resistance then forced them to discontinue their action - this is all a matter of fact and something which IBAS should be very pleased about." Source

I understand that so many cases are lost before they start because under threats from the bank the customer provides an offer of payment - without understanding there may be a defence to the bank's claim. Having been induced to make that offer, the bank then goes for the jugular. Apparently I am one of a very small band of successful litigants, which I wouldn’t have been without IBAS behind me. - DeeJay   

The above case illustrates how cautious bank business customers need to be when dealing with any bank on a Director's Personal Guarantee 'call' or banking debt claim. It also illustrates, how IBAS advised and guided with the best strategy to enable bank disputes and bank business debt claims to be resolved in thecustomer's best interests.

IBAS has obtained in excess of 21 million in refunds, write-offs and write-down of bank debt (we stopped 'counting' some years ago) from investigations of UK Business Banking Disputes. We stopped counting because we realized that for an individual it is only their business banking dispute and their business banking problem which matters because it's their Director's Personal Guarantee which is 'called' for payment by the bank and after that their personal assets which are at risk from the bank's 'plundering' once their business fails.

During the mid 1990's IBAS introduced an 'in house' bank interest auditing unit so that we could directly analyze and check bank interest charges on business bank accounts and also analyze individual bank 'trends'. Our bank interest auditing unit also provided us with an additional specialist investigative 'tool' for IBAS use in 'case work' investigations where business bank accounts often provided banks with 'disputed' funds and bank errors and overcharging often arose. IBAS acquired unique specialist knowledge, experience and 'tools' by investigating corporate and business banking disputes. IBAS Business banking account dispute investigations have obtained considerable bank overcharge refunds and provided defences and additional negotiations for many members.

IBAS has featured on BBC TV, BBC TV News, ITV, Meridian and Sky News and contributed to many editorials and articles including those for the Sunday Times, Times, Daily Mail, Daily Express and Daily Mirror. - see Business: Your Money Not a moving account  - BBC 22/07/99

Independent Banking Advisory Service (IBAS) - IBAS launched in 1992 as a specialist unincorporated business banking membership organization assisting bank customers with UK business banking account/loan account/mortgage account and security disputes and business banking debt disputes. Our bank analysis and investigation of business bank loans, bank accounts, banking contracts, business banking account facilities and banking debt recovery information has been instrumental in our member's success.


Last Modified 22nd March 2018