IBAS - Independent Banking Advisory Service
Discover Secrets to eliminate anxiety and distress from UK Business Bank debt claim
Since 1992 we have helped a great many Business Bank Customers defend, negotiate, reduce or eliminate bank debt claims from business banking debt disputes and business banking debt demands.
We cannot and do not take up all cases that request IBAS membership or our assistance. That would be impossible.
IBAS is completely Independent.
In 2002 IBAS had already obtained in excess of £21 million in refunds, write-offs and write-down of bank debt from successful investigations of UK Business Banking Disputes and complaints since 1992.
IBAS aim is to resolve a Business Banking Debt Claims before litigation and to protect the business customer's assets
We have saved many bank customers homes in the last 30 years - If we could show you how to save your home from a bank debt claim would you not want to know how?
IBAS has assisted many Businesses to remain 'independent' after bank pressure and interventions threatened their business survival.
IBAS fully examine the facts of each case we accept and obtain the best result possible for our member.
IBAS only offer membership when we consider there is an opportunity for IBAS to make a difference.
Customers in too many cases have already provided too much information to the bank before they approach IBAS and in most of those cases they will have already lost defences to the bank claim (which they may have had) and then also lost the possibility of a negotiation.
Despite extremely damaging media coverage against banks for more than 10 years many bank customers still cling to the notion that their bank will properly examine their complaints and provide fair treatment.
Ideally, in a fair world that might happen. But, this is not a fair world and Bank Debt Recovery Units are completely autonomous, operating conveniently outside FCA regulation.
The FCA as The Regulator has appeared to be powerless or worse protective of the banks.
Recent news and Reports on RBS/NatWest/GRG reinforce IBAS case work assessments that Bank Debt Recovery Units continued to use unfair, devious and dishonest tactics to gain debt repayment for Banks on business bank debt claims where some of those debt claims proved to be incorrect or defaults had been 'engineered' by the bank.
Receiving a demand for payment from a bank for a business banking debt claim or Director's personal guarantee liability claim causes considerable personal anxiety to those who are 'served' with them.
The Banks know that. But, they then use that anxiety and fear for their benefit as a weapon in targeted and often unfair Debt Recovery tactics.
The list of ‘what ifs’ (i.e. what if they may make me bankrupt? - what if I lose the home?) loom large and can completely shatter your thinking and cause many sleepless nights,cause arguments and fraught family conversations, whilst your brain struggles to evaluate how best you can deal with the business banking debt claim.
Your anxiety will be greater if your home is already pledged to the bank or you have signed a Personal guarantee on which the bank can rely.
Business banking customer’s use of telephones as a quick and easy option when faced with such anxiety makes them extremely vulnerable and can then lead them into a very dangerous and targeted banking ‘trap’.
The bank’s know they can ‘tweak’ their demand letters to appear sympathetic. Those letters are intended to ‘encourage’ the customer to telephone the bank quickly.
The banks first aim is to get the customer on the telephone and those letters are deliberately ‘baited’ with words to appeal to your instincts to act quickly without thinking.
This is a deliberate and underhand psychological bank ‘trick’ to allow the debt recovery officers to 'use' or manipulate the customer's telephone call into 'playing on' the customer's fear and to get ‘into’ the customer’s head.
They will then ‘push’ the fear ‘buttons’ to ‘goad‘ and ‘bully’ the customer to provide answers which the bank wants.
Bank Debt Recovery Strategy provides bank debt recovery officers with very good legal training and also very organised telephone scripts to be used when the customer rings them.
The bank telephone scripts are designed to target, frighten and intimidate and also ‘pin down’ the customer into making a proposal to pay which will be recorded.
The bank telephone ‘scripts’ are intended to ‘flush out’ any possible defences or complaints at an early stage - so the bank can then destroy them quickly.
Debt Recovery officers are trained to divert the conversation where they want it to go and as they act only for the bank - they are not there to advise you.
Once they have you on the phone any trick is possible to get what they want from you. Many customers exit such calls feeling shell shocked and ‘bullied’.
Only then do they realize these people are not like any other bank department they have ever dealt with before and also that there was no real intention to help them.
Once the bank has all they need in information from the customer, recorded it all and has also removed the customer's defences to the bank’s claim - the bank will then be even more ‘motivated’ into taking your assets to get paid - which may then also include the customer’s home.
Then, the bank will be working to the banks timescale - not yours.
Therefore, if you want to best protect your family, telephoning the bank is an exceptionally bad idea which may be catastrophic and with no benefits for you - because the bank will target your assets at a very much quicker pace than you might want.
We have found that customers who thought the bank might be fair with them only find out they were wrong after they have totally compromised their position - then it’s too late - as they are financially crippled, victims to the banks relentless asset stripping.
Maybe you’re fooled by the bank’s letter, into thinking the easy way is to fill in the bank’s form and offer £10 a month? or tell them you have nothing to make a proposal to them? Or perhaps a complaint to the FOS may assist you?
The danger then, is that not being able to pay a demand is not a defence and unfortunately, a great many people do not understand just how much information is easily available to banks about you and your finances. Banks have a very reliable network to search for your financial information and your asset position once they have ‘issued’ you with a demand. The Demand on you is a legal requirement and a necessity which then allows the bank to search for your assets and collect all such information about you - on which the bank will then rely.
The bank will also have quite detailed bank notes taken from what you have told them during your various conversations - all important financial information which concerns both you and your family will have been recorded. Just think about what you have told the bank in what you thought were ‘off the cuff’ and personal ‘chats’ - you may be surprised by the notes that have been recorded by them.
When IBAS has been tasked with assisting solicitors in claims involving business banking debts and personal guarantees we have been allowed access to bank internal files as part of the ‘discovery process’. The ‘internal notes’ recorded many very small details on the customer and their family including assets and property and possible inheritance claims. All of value to the bank in seeking payment for a debt claim.
The other alarming factor was how resentful and derogatory bank employees were to the customer in those notes. What we saw was a distinct ‘them and us situation’ where the customer was viewed as just another ‘punter’ and their property just ‘up for grabs’ - as and when required. If the customer knew or saw such notes they would be a great deal more careful in sharing any financial information with their bank.
Of course, once the bank’s demand is issued the bank will be actively ‘searching’ all their sources of information (including their internal bank notes) for how best to obtain payment from you. Initial information will be obtained on your existing mortgage, charges, how much is outstanding, what the property is worth - that’s before you complete your personal financial statement. Therefore the bank will be aware very quickly whether you have resources which can pay them.
Your completed financial statement then allows the bank to double check your full financial position to see if anything else you have provided ‘leads’ them to further property/assets of which they were not previously aware.
The bank’s existing knowledge of you will already be very good and your completed personal financial statement will provide the bank with an exceptional opportunity to pinpoint exactly where to concentrate to take assets (or charge against) later to obtain full payment. (i.e. if you offer £10 a month but the bank knows you have available assets with which the bank could be paid quickly).
IBAS experiences of case work over many years evidence that your remaining together intact as a family and your survival from a business banking debt ‘claim’, depends largely on whether you can channel your immediate anxiety from the bank’s demand letter into a much more positive thought process and not make the mistake of believing the bank will treat you fairly once they have issued you with a demand for payment.
Of course, you can struggle along uncertain of what you can do without any real plan and the bank will inevitably ‘take control’.
Or, you can email us to look at your position first - so your case can be properly assessed and we can provide you with an action plan based on all the facts - that is the real value of IBAS.
It might help, if I also explain what the bank’s ‘thinking’ is when they make their demand on you. A bank’s Demand is issued only when the company/business/partnership/sole trader cannot or has not paid what the bank requested or when the bank decides they do not want your accounts anymore.
What is clear is that the bank’s Demand ends any business - customer ‘relationship’ and if the demand is not paid in full within 14 days the bank branch dialogue also ends.
Then there is no ‘business banking relationship’ at all. The bank will consider you are no longer a customer and that the bank no longer owe you any duty.
There is normally a period of inaction, whilst the file (which you may think is in dispute because of your complaint/s) is transferred to the bank’s debt recovery unit. If you contact the branch during this time they will ignore your call as your file is between branch and Debt Recovery Unit awaiting a debt recovery case officer to be allocated to it.
It is a serious mistake for the customer to not use the bank’s ‘inactive’ period for their benefit. The danger in not using that period is that those business banking customers with legitimate concerns or disputes may then lose important information. Such information could be used by IBAS later to verify information which may protect you and also your family. Your positive ‘activity’ at this time will eliminate a good deal of the immediate anxiety for you and your family but may also provide important information which otherwise may be lost. IBAS will then be able to focus attention on what is required to best help you.
Immediately, a bank debt recovery officer is allocated to your file your position is under increased threat - this is the most dangerous time for the business bank customer facing the bank’s debt recovery strategy.
From that moment onwards the bank will seek to ‘control the debt claim’ for their benefit. The bank's debt recovery officer will issue a further demand on you to pay up or provide proposals within 14 days. At this stage they may also phone you to attempt to gain/obtain your ‘proposals’ to pay whilst the letter is on it’s way to you.
At the same time The Debt Recovery Unit will also send out a Personal Financial Disclosure form for you to complete and they will request completion and return within 14 days.
However, completing the bank's Personal Financial Disclosure form and making proposals will end any dispute you may have had and allow the bank to continue to legals without delay - that form signed and delivered to the bank is your confirmation that you accept the debt/s being claimed - otherwise why would you complete it?
You may ask why the bank requires so much information (which varies between 8 - 16 pages of financial questions) and you may also query what does the bank really want?
It is important to know why the bank asks questions and request you complete a personal financial statement first and requests you sign it. All items on the form will be assessed individually by the bank as to what is in their opinion is: a) a necessity and b) what is frivolous or c) extravagant.
Your household expenses will be evaluated individually against the Standard Financial Statement ‘trigger figures’ on expenditure guidelines which are also accepted by the courts.
The ‘trigger figures’ are not supposed to be generally available and the Money Advice Trust only wants CFS licence holders to know or use them. The ‘trigger figures’ are also apparently exempt from Freedom of Information requests.
Therefore, unless you use an advice agency completing your form personally may lead to the bank ‘finding’ large amounts of ‘expenditure’ which they can then claim is unnecessary and that all such amounts should be used to pay them.
Also, your making a proposal on that form does not mean that the bank will accept what you have proposed. However, making even a small proposal will bind you to the debt claim and 'open up' the financial information you have then provided for a very close examination by the bank’s debt recovery team.
The bank will be seeking the quickest form of payment and at this stage (they are thinking weeks and months - not years) Whilst the bank’s letters are intended to show compassion (so that you make an offer to pay) once they have your proposal it is a case of not whether you pay - but how much and how quickly.
It is often the speed of the bank’s actions at this time and their deviousness which shocks customers.
Unfortunately, as the bank’s strategy is to eliminate any defence to the bank’s claim as soon as possible, it is not unusual for a customer to make a proposal for a small sum and then within a week find they are then ‘served’ with the bank’s debt claim through the courts with additional costs.
Losing your defences also means losing any possible negotiation which then places you and your family completely at the bank’s ‘mercy’.
If you have a home and mortgage those and any other assets you have ‘shown’ will now be investigated and assessed by the bank’s Debt Recovery Unit for ‘available’ equity and the property where you reside will be examined more closely to establish how best to ‘release’ any equity quickly.
If you claim you are renting your property, the bank will seek a rental agreement and will closely examine any connections with your family to that property or indeed that 'agreement'.
If you have an unanswered business banking dispute it will not change the bank’s strategy once Demand has been issued and Debt Recovery is engaged in collecting the debt claim - they then consider you are no longer a customer and they want their money back ASAP and are then in the ‘mode’ to collect that debt any way they can.
Those who have been referred to IBAS by friends or colleagues (who have already experienced how IBAS operates) consider they are the ‘lucky ones’ and their relief on having IBAS ‘take on’ their case is obvious. They know that IBAS will fully investigate and ‘interrogate’ the case information and all it’s details and will then provide them with well thought out business choices.
As you will see from IBAS Testimonials in some cases the total bank debt claim was eliminated. In other cases the claims were vastly reduced.
If you want to avoid the banking 'traps' set for you at Debt Recovery - email IBAS with your dispute information.
As TM stated:
This is a battle that we have won, which could quite easily have been lost had I not joined IBAS.
I would recommend them to absolutely everybody" - TM Testimonial
There is no other non - profit UK organization providing independent and specialist individual business banking advice and specific assistance to members.
The majority of IBAS members come to IBAS with concerns about the way their business was poorly treated (or cheated) by the bank - most are seeking a fair resolution or often just time to pay an amount which they consider is a ‘qualified amount’ or a negotiated figure based on what has occurred or gone wrong in the banking relationship. Few are seeking to evade the debt itself.
However, whilst the bank’s letters appear to ‘offer’ bank customers sympathetic treatment, that is not what they will receive after Demand - the banks treat all who enter into Debt Recovery as being debtors who need to be taught a lesson. Even those with terminal illness find the bank’s debt recovery experience debilitating and in some instances very personally intimidating or plain ‘nasty’.
IBAS testimonials evidence how many of our members have followed IBAS guidance to a successful conclusion. Many more have gained a very successful conclusion and we have not heard from them since their case conclusion.
We accept that some members are just glad to get rid of their problem and providing IBAS with a testimonial even after an exceptional or very good result can be easily forgotten as IBAS has by then done it’s job!
We are always grateful when an ex member provides IBAS contact details to someone else they know - that is a really good Testimonial for IBAS.
I hope this ‘expose’ helps those now seeking help and assistance with a business banking debt claim or dispute to properly understand what it is they face if they attempt to communicate with their bank after demand.
I also hope this will galvanize them into positive action. Our work since 1992 has shown just how devious bank debt recovery teams are, especially when they have customers on the telephone.
However, this ‘expose’ does not reveal all the bank’s debt recovery ‘tricks’ or their rather devious ‘legal shenanigans’ which are used to ‘take’ customer’s assets and property, following a bank’s demand for payment. We would need to write a book to cover those.
But, IBAS knowledge of what banks can do and what they have done in Debt Recovery ‘mode’ has been instrumental in our guiding and helping many of our members to survive some rather vicious and malicious bank recovery tactics.
If more business bank customers with a bank debt demand avoided the bank telephone ‘trap’ and emailed IBAS instead - there might be more families making positive decisions to strengthen their own position - rather than weaken it.
Please feel free to pass this information on to anyone you know who is now facing a business banking dispute in the UK or having difficulties with their business bank accounts or worried by bank bullying.
Every time this information is passed on to help somebody else it may then prevent them losing everything they have - to their bank.
If you use this information in any way - please attribute it to IBAS - Eddy Weatherill - IBAS ceo
Recently received a business banking personal guarantee debt claim as an ex company director or partner?
Want to defend a bank's legal claim on your Director's personal guarantee?
IBAS acts only for UK Business Banking customers - we do not act for Banks
IBAS featured on BBC TV, BBC TV News, ITV News, Meridian TV and Sky TV News since 1992 and contributed banking editorials and business banking articles for Sunday Times, Times, Daily Mail, Daily Express, Telegraph and Daily Mirror.
BBC Testimonial for IBAS -Your Money Not a moving account
Independent Banking Advisory Service (IBAS) - IBAS launched in 1992 as a specialist unincorporated business banking membership organization assisting bank customers with UK business banking account loan disputes and business banking debt disputes with their bank.
Modified: 5th July 2022