Established in 1992
Independent Banking Advisory Service (IBAS) - Frequently Asked Questions
Why use the Independent Banking Advisory Service (IBAS) for your Business
You may be a Director, Partner or Proprietor with a UK business banking dispute or business banking debt claim and
seeking fully independent advice, guidance or help. You will also expect knowledgeable
banking experts with long experience who will know from their experience how best they
can deal with your banking dispute at a ʻvalue for moneyʼ cost. IBAS offer all of that plus commitment to our members plus dedication and resourcefulness in both assessing and our investigations of SME Business Banking Dispute 'cases'.
IBAS was established in 1992 and is totally independent. IBAS business banking
investigations have been the foundation for the many successful IBAS cases and
resolutions since 1992.
We know from IBAS case work and the great many meetings IBAS has had with Bank Debt Recovery
teams just how much information banks hold and retain for their use when they demand payment for
business banking debt claims or director's personal guarantee debt claims.
IBAS first priority in any business banking 'case' is to obtain all information from the
business customer and from their bank. That is necessary to determine the
strength of the bankʼs claim on the customer.
Our first priority is the same, whether it is a business bank account debt in dispute or a debt
claim after a business failure, where the bank seeks payment from a director's personal
security or a director's personal guarantee. Personal security held by a bank may be by bank guarantee
or director's personal guarantee and director's personal guarantees may also be 'supported' by a bank mortgage or second charge on an individual's personal property. That additional security may be either
jointly held as a joint and several security with others or 'severally' that is individually held against that person's liability.
Our experience is that bank documentation available for assessment in many business
banking cases is limited because business owners, directors or partners do not have copies of
important documentation on which we know the bank will rely or the 'linking' documentation which may assist them.
We have also found that business bank customer in business difficulties 'talk' to their bank
thinking that it may relieve pressureʼ on them or their business quickly - without being aware that their
call will be recorded and may then require the bank employee to report the substance of their conversation, which may then also 'trigger' default for bank borrowings and also move
matters on much more quickly to the bank's legal debt, court claim against the business and also trigger personal guarantees and security demands.
Those already involved in business banking disputes are rarely aware of how the banking debt
recovery system operates or just how devious bank recovery officers can be in seeking and obtaining
their first priority - which is payment of the debt or a proposal to pay - regardless of the specifics of the customer's
business banking dispute.
That is why we would never suggest that any business customer in dispute with the bank
telephones to 'discuss' any matter with their bank. - See: Received Bank Personal Guarantee Debt Claim
If you really want to talk to somebody for your benefit - talk to IBAS - better still email IBAS to allow
us to assess your dispute concerns and respond to you - we can then guide you.
We can act quickly to advise and protect you, if you are facing liquidation, receivership and being threatened by bank business debt claims demands or Director's Personal Guarantee Debt Claims demands from Limited Company debts.
IBAS experience, commitment and dedication have proved to be the deciding factors in IBAS effective, sometimes almost miraculous settlements for SME's and business banking customers.
Personal Guarantees on Bank Business Debts or business banking debts or disputes for Limited Companies allow the bank to claim a debt is owed personally by the personal guarantor if the business fails or the Limited company cannot pay the debts claimed on the bank's demand. It is not enough for a personal guarantor to resign from the company and even if a company director resigns that may not protect them from a bank claim on their personal guarantee for debts owed by the business whilst they were directors or partners. If you need to have a release/discharge/end/finalize or 'determine' a personal guarantee you will require specific advice to make sure the Personal Guarantee is no longer 'relied upon' by the bank.
Q.Specifically, what make IBAS different?
A. IBAS has continuous business banking dispute investigations and negotiating experience and specialist banking knowledge obtained since 1992 - obtained from a large number of business banking debt dispute claim cases. IBAS 'case work' and extensive 'in house' research has often eliminated a business banking debt claim. IBAS continuous business banking dispute negotiating experience has also provided IBAS with a proven strategy for successful bank negotiations, bank defences and bank claims. IBAS case work has shown that Director's Personal Guarantee Bank debt claims and Business Banking Debt claims can also hide 'overcharged' accounts and 'overcharged' fees. Successful bank negotiations have been considerably enhanced by IBAS 'in house' business bank account investigations and our evidence and IBAS previous experiences and research across all major banks. IBAS do not accept any debt claimed by a lender on it's 'face value' and IBAS investigation of Banking debt claims for companies, Director's Personal Guarantees, Company legal charges and security are always carried out prior to any negotiation with a bank or lender.
An IBAS member wrote in: "Just for information we have recently reduced the balance outstanding to the bank and now have a better relationship with a new manager who many times, has apologised for the actions of others that have gone before him. We would like to thank you for your assistance in bringing the matter with the bank to a conclusion. It would have been far easier if we had known about your organisation in the first instance and the corner the bank backed us into would probably never have transpired.
We could not recommend strongly enough to anyone struggling with the overzealous banks how helpful IBAS have been. When we consider how the bank treated us when we hadn’t done anything wrong, never missed a payment and had good loan to value rates, I can only surmise how aggressive they must be to others.
Once again many thanks for the help IBAS have given us both over the past two years. In the nicest way we hope never to require your services again! "- GL
Q. Why use the Independent Banking Advisory Service (IBAS) for your Business
A. You may be a Director, Partner or Proprietor with a UK business banking dispute seeking fully independent advice, guidance or help and expect knowledgeable banking experts with effective experience, who will know from their experience how best they can deal with your banking dispute at a ʻvalue for moneyʼ cost.
IBAS was established in 1992 and is totally independent. IBAS business banking
investigations have been the ʻcorner stoneʼ in the many successful IBAS cases and
resolutions since 1992 and from the many meetings with Bank Debt Recovery
teams we know just how much information banks hold when they demand payment for
business banking debt claims or directorʼs personal guarantee debt claims.
- talk to IBAS or email us with your concerns and we can
IBAS experience and knowledge of Business Banking disputes since 1992 is extremely important in supporting any business banking customer in dispute with their bank.
Q.What is IBAS? is it really unique?
A. Yes, IBAS is totally unique - the Independent Banking Advisory Service is a National, non-profit making, UK business banking customer membership organization which provides independent and specialist business banking assistance with Business Banking disputes and it negotiates business banking debt disputes by providing direct help to businesses with business banking account issues and disputes.
IBAS has 27 years of continuous business banking dispute investigations and negotiations experience with all major UK lenders and we provide professional, confidential guidance and direct assistance to directors and proprietors who initially email us their business banking dispute/s information.
IBAS has acquired specialist business banking knowledge from the many IBAS investigations of UK business banking account disputes since 1992. Our investigations have provided us with experience and depth of knowledge which no other organization 'acting' for business banking customers can match.
IBAS business banking account investigations experience, our expertise in analysis of business bank loans, business bank current accounts, business banking contracts, business banking account facilities plus our knowledge of business banking debt recovery strategy - has provided us with expertise in utilizing our specialist banking knowledge. That is often the key to our members success and instrumental in almost miraculous settlements for IBAS members.
There is no other non - profit UK organization providing independent and specialist individual business banking advice and specific assistance to members.
IBAS business banking dispute knowledge and negotiating experience also provides IBAS members with a proven strategy for business banking claims and can provide defences to business banking debt claims.
Plus: Because IBAS is a not for profit membership organization we provide our members with full value on business banking compensation and bank overcharging disputes which are paid directly to our members.
However, if you can really afford to pay "a cut of any saving on your Personal Guarantee Debt Claim or Business Banking Debt claim" (sometimes 25% or more) there are a number of 'claims management companies' advertising as 'personal guarantee advisors or PG companies' - and they are generally introduced to business banking customers by insolvency professionals or fee earners for an introducer's fee - they will happily take much more money from you!
Q. My solicitor has been dealing with my bank for years, he knows the bank well, wouldn't it be better for him to deal with my business banking dispute?
A. IBAS is a totally independent specialist without any 'business' conflicts of interest and IBAS banking investigations have shown that many businesses have been misled in bank claims for business banking debts demands by the same 'professionals' and 'fee earners' they had previously trusted.
It is unwise to use any solicitor in the early stages of a bank demand - doing so will not only prove very expensive but also counter productive (on costs) as instructing solicitors in the early stages of a business bank debt claim or demand inevitably mean the bank will instruct their legal advisors - which then provokes an early escalation to a legal debt claim plus additional costly legal fees.
There are considerable cost benefits in using IBAS in any business banking dispute as IBAS know how to obtain all information necessary from banks for defence or claim purposes and IBAS will examine case papers with a specialist and experienced 'eye' which prevents very costly solicitor's charges or the requirement for a barrister in 95% of cases we have seen.
IBAS specialist knowledge and experience is unique and gathered from IBAS investigations into business banking account disputes and bank mistakes since 1992. We use all our knowledge and experience in every 'case'. A fully prepared defence or claim can be drafted with the correct arguments
Q. I have a Director's Loan Debt and Director's Personal Guarantee debt from a Business - how can IBAS help me?
A. IBAS guide members with their case so they fully understand their position. Advice is 'tailored' using a strategy evolved from our experience over many years. IBAS is the only non - profit organization of it's kind in the UK operating in this very specialist area. Each case is different and an email to IBAS will ascertain best how we can help you - email 'links' are provided on every page of the IBAS web site.
Q. What is the major difference between IBAS and any other advice organization?
A. The depth of IBAS specialist knowledge and banking experience from investigating business banking dispute cases provides IBAS members with far greater chances for success. IBAS also uses knowledge of banking case law from negotiating with banks on a large volume of business banking disputes - which means IBAS specialist knowledge will identify possible defences and actions with a proven successful strategy. As a member wrote in: "What benefited us the most was your concise & well thought out advice, very good knowledge/experience of how the banks work, prompt responses and sensible/pragmatic approach".
Q. We are involved with Royal Bank of Scotland (RBS) in a dispute with Global Restructuring Group (GRG) who have taken over from the commercial manager. Can you help us?
A. Yes. IBAS assist with Royal Bank of Scotland / Global Restructuring Group - RBS-GRG disputes or any bank dispute. IBAS guidane means you can avoid some very heavy legal costs. IBAS membership is offered when we are confident that IBAS assistance can add value.
A. Joint and Several Director's Personal Guarantees debt claims can impact on personal assets and also on the personal or marital home as they are often the largest asset. Therefore, your friend requires very specialist help and advice on his 'case'. IBAS can provide specialist advice and also direct assistance.
Personal Guarantees on Bank Business Debts or business banking debts or disputes for Limited Companies allow the bank to claim a debt is owed personally by the personal guarantor if the business fails or the Limited company cannot pay the debts claimed on the bank's demand. It is not enough for a director or personal guarantor to resign from the company and even if a company director resigns that may not protect them from a bank claim on their personal guarantee for debts owed by the business whilst they were directors or partners. If you require to release/discharge/end/finalize or 'determine' a personal guarantee you will require specific advice to make sure the Personal Guarantee is no longer 'relied upon' by the bank.
Q. I've looked at business web sites seeking banking help with my business because my bank is difficult - although my business is well established. I feel the bank is taking advantage of both me and my lack of knowledge and also my time because I run my own business. I feel somewhat harassed by the bank's treatment and their motivation. What do IBAS do?- Also how can IBAS help me run my business effectively?
IBAS is a unique business banking customer membership help and assistance organization, which directly works with you and your business.
We will advise you how best to deal with the business banking dispute or bank debt claim issue/s but can deal directly with the bank - so that your business can run smoothly without constant bank 'bullying'.
Q. Why does my business need IBAS to know if we are being overcharged when I employ accountants to audit my business?
A. Accountants are required by businesses as a normality for general accountancy work and tax returns. IBAS are specialist in banking charging and banking contracts and IBAS specialist investigation of the business banking charging structure against the banking contracts is essential if the business is to recover fully what has been taken by a bank.
If the bank has intimated placing your account into 'recovery' or 'specialized relationship unit' IBAS account investigations may then also provide specialist 'negotiation ammunition' to protect your business.
Q. My bank is asking me to pay them £55,000 for a debt they claim my business owes them. I don't think it's owed. Can you help?
A. Business Banking help and advice for director's personal guarantee debt or debt for limited company guarantees is a large part of what IBAS assess. Our work involves business banking debt claims issued against UK Business by UK banks and director's Personal Guarantees which secure those debts. After an IBAS investigation many bank claims do not 'stand up' to our scrutiny.
Independent Banking Advisory Service (IBAS) - IBAS was established in 1992 as a specialist business banking membership organization assisting bank customers with UK business banking account/loan account/mortgage account and security disputes and business banking debt disputes. Our bank analysis and investigation of business bank loans, bank accounts, banking contracts, business banking account facilities and banking debt recovery information has been instrumental in our member's success.
Last modified: 20th April 2019