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Independent Banking Advisory Service 

Established in 1992



Independent Banking Advisory Service (IBAS) - Frequently Asked Questions


Independent Banking Advisory Service (IBAS) - IBAS launched in 1992 as a specialist unincorporated business banking membership organization assisting bank customers with UK business banking account/loan account/mortgage account and security disputes and business banking debt disputes. Our bank analysis and investigation of business bank loans, bank accounts, banking contracts, business banking account facilities and banking debt recovery information has been instrumental in our member's success.

We believe IBAS is the most economical, professional, confidential guidance and direct assistance organisation available for UK Business banking problems and disputes, up to and including litigation. IBAS experience has proved to be the deciding factor in effective and sometimes almost miraculous settlements for business banking customers. What do you require from your advisor? Tell us what you are seeking by emailing us and we will respond to you in a no obligation and confidential 'conversation'.

IBAS has specialist knowledge from IBAS investigations into UK business banking account disputes since 1992 - no other organization has IBAS experience or IBAS knowledge, which provides IBAS with 'extra' width of knowledge for our investigations (and IBAS use only) in assessing investigation strategy to produce the best results - that provides you with extra and better 'options' for your bank personal guarantee debt claim demand.


Email IBAS now - we can help you


Or telephone (during office hours only) on 01487 843444 for confidential conversation


After 25 years of investigating business banking cases we know nobody can claim they have a 'formula for guaranteed success' on business bank debt claims. But, knowing what can be achieved from IBAS strategies developed and finely tuned since 1992 - means that IBAS can 'shorten the odds' to success with your claim.

Q.Specifically, what make IBAS different?

A. IBAS has over 25 years of continuous business banking dispute investigations and negotiating knowledge which has been obtained from a very large number of business banking cases during IBAS 'banking case work'. IBAS 'case work' and extensive 'in house' research has often eliminated a bank's debt claim. IBAS continuous business banking dispute negotiating experience has also provided IBAS with a well tested, proven strategy for successful bank negotiations, bank defences and bank claims. IBAS case work has shown that Director's Personal Guarantee Bank debt claims and Business Banking Debt claims can also hide 'overcharged' accounts and 'overcharged' fees. Successful bank negotiations are considerably enhanced by IBAS business bank account investigation evidence and our previous experiences and research across all major banks. IBAS do not accept debt claimed by a lender on 'face value' and IBAS investigation of Banking debt claims for companies, Director's Personal Guarantees, Company legal charges and security are performed prior to any negotiation with a bank.

Testimonial: "Just for information we have recently reduced the balance outstanding to the bank and now have a better relationship with a new manager who many times, has apologised for the actions of others that have gone before him. We would like to thank you for your assistance in bringing the matter with the bank to a conclusion. It would have been far easier if we had known about your organisation in the first instance and the corner the bank backed us into would probably never have transpired.

We could not recommend strongly enough to anyone struggling with the overzealous banks how helpful IBAS have been. When we consider how the bank treated us when we hadn’t done anything wrong, never missed a payment and had good loan to value rates, I can only surmise how aggressive they must be to others.

Once again many thanks for the help IBAS have given us both over the past two years. In the nicest way we hope never to require your services again! "- GL


See sample of IBAS Testimonials


IBAS experience and knowledge will be extremely important in supporting any business banking customer in dispute with their bank. - See latest on Lloyds Bank case with IBAS member Keith Elliott:

Key Lloyds Business Support Unit documents set to be uncovered in High Court Case - Key documents surrounding Lloyds Business Support Unit (BSU) are set to be revealed in a £55m legal battle with a motor dealership that has accused the bank of forcing it out of business. Leeds-based car dealer Premier Motorauctions has accused Lloyds and accountants PricewaterhouseCoopers (PwC) of conspiring to force the business into administration and then profit from its sale. In a court hearing on Monday, Lloyds agreed to search for a copy of its three year plan after a memo likening the BSU to the Royal Bank of Scotland's (RBS) highly criticised global restructuring group (GRG) was revealed last week. The three-year plan is thought to contain language similar to that used in RBS's 'Dash for Cash' manual, in which Lloyds's objectives were listed as the “doubling of income” and “moving from ‘defenders to strikers’'. - 6th March City A.M.

Lloyds and PwC face £55m court case from motor dealer who says the firms forced it out of business Lloyds Banking Group and accountants PwC face a £55m legal battle with a motor dealership which will allege they colluded to force it out of business.Yorkshire-based Premier Motor Auctions will argue Lloyds used its Business Support Unit as a profit centre to extract money from struggling firms, according to the Sunday Telegraph. Premier, led by chief executive Keith Elliott, went bust following a failed sale of the business in April 2008. The firm will allege it was the victim of a plan to push bank staff to increase profits as the financial crisis hit. - 25th February 2018 - City AM

Bank threats for successful SMEs and their owners/proprietors is identified in Hansard

see: Hansard debate on Premier Motor Auctions at 11am where Austin Mitchell MP speaks on Lloyds Bank and Premier Motor Auctions Ltd case from column 212WH to column 219WH and provides Keith Elliott's concerns on conflicts of interest and also quotes IBAS views on our member's case.

This is an 'ongoing' case for IBAS member Keith Elliott which has now reached the courts with a claim against both Lloyds and also PwC.


Q.What is IBAS? and is it really unique?

A. Yes, it is, IBAS is totally unique - the Independent Banking Advisory Service is a National, non-profit making, UK business banking customer membership organization which provides specialist business banking assistance with Business Banking disputes and it negotiates business banking debt disputes whilst providing direct help to businesses with business banking account issues and disputes. There is no other UK organization providing 'in depth', 'tailored' or specialist individual business banking advice and specific assistance to members. IBAS knowledge has been collated from thousands of business banking cases which provides the ʻback-upʼ information for IBAS to assess not only where to investigate but also what specifically will produce the best results. That information is not made available to any other entity.

Q. I have a Director's Loan Debt and Director's Personal Guarantee debt from a Business - how can IBAS help me?

A. IBAS guide members with their case so they can fully understand their own position. Advice is 'tailored' for each situation using a strategy evolved from our experience over many years. IBAS is the only non - profit organization of it's kind in the UK operating in this very specialist area. Each case is different and an email to IBAS will ascertain best how we can help you and email 'links' are provided on every page of the IBAS web site.

Q. What is the major difference between IBAS and any other advice organization?

A. Probably, the depth of IBAS specialist knowledge and experience in investigating business banking dispute cases. IBAS uses knowledge of banking case law from negotiating with banks on a large volume of business banking disputes which means IBAS specialist knowledge will identify possible defences and actions required when IBAS deal directly with the bank (if agreed) on your behalf - with a proven successful strategy. As a member wrote in: "What benefited us the most was your concise & well thought out advice, very good knowledge/experience of how the banks work, prompt responses and sensible/pragmatic approach".

Q. We are involved with Royal Bank of Scotland in a dispute with Global Restructuring Group who have taken over from the commercial manager. Can you help us?

A. Yes. IBAS can assist with Royal Bank of Scotland / Global Restructuring Group disputes or in fact any bank dispute. IBAS can also help in avoiding very heavy legal costs but IBAS membership is only offered by IBAS when we are confident that IBAS assistance will be of value and also that the 'case' has not already been compromised.

email IBAS for our assistance

Q. My friend has a Joint & Several Director's Personal Loan Guarantee debt claim from a bank and is worried about losing his home over it, are you able to help?

A. Joint and Several Director's Personal Guarantees debt claims can impact on personal assets and also on the personal or marital home as they are often the largest asset. Therefore, your friend requires very specialist help and advice on his 'case'. IBAS can provide not only specialist advice but also direct assistance under IBAS membership.

Q. I've looked at business web sites seeking banking help with my business because my bank is difficult - although my business is well established. I feel the bank is taking advantage of both me and my lack of knowledge and also my time because I run my own business. I feel somewhat harassed by the bank's treatment and their motivation. What do IBAS do?- Also how can IBAS help me run my business effectively?

A. We are a unique business membership help organization, which directly works for you and your business. We not only advise how best to deal with the business banking dispute or debt claim issues but also deal directly with the bank on those issues (if agreed) - so that your business can run smoothly without constant bank 'bullying'.

Q. Why does my business need IBAS to know if we are being overcharged when I employ accountants to audit my business?

A. Accountants are required by most businesses as a normality for general accountancy work and tax returns. IBAS are specialist in banking charging and contracts and IBAS specialist investigation of the charging structure against the banking contracts is essential if the business is to recover fully what has already been taken or lost to the bank. If the bank has intimated placing an account into 'recovery' or a 'specialized relationship unit' such an investigation may also provide 'negotiation' ammunition and may protect your business. As all charging investigations rely on the detail from the 'paperwork' a snapshot of one full charging period is required for IBAS to analyze and to then establish whether a full investigation is necessary.

Q. My bank is asking me to pay them £55,000 for a debt they claim my business owes them. I don't think it's owed. Can you help?

A. Business Banking help and advice for debt from directors guarantees or debt for limited company guarantees is a large part of what IBAS does. Our work involves business banking debt claims issued against UK Business by UK banks and director's Personal Guarantees which secure those debts. After an IBAS investigation some bank claims 'stand up' to our scrutiny - many do not. If the business bank debt can be disputed after our investigations then IBAS will provide you that strategy.

Q. My solicitor has been dealing with my bank for years, wouldn't it be better for him to deal with my business banking dispute?

A. It is unwise to use any 'local' accountant, solicitor or ex bank manager. IBAS is a totally independent specialist without any conflicts of interest and IBAS banking investigations have shown that many businesses have been misled and betrayed by the 'professionals' they had trusted. IBAS specialist knowledge and experience is unique only to IBAS and gathered from IBAS investigations into business banking account disputes and bank mistakes over many years. We use all our knowledge and experience in every 'case'. A fully prepared defence can be drafted with the correct arguments. IBAS know how best to obtain all information necessary for defence purposes to prevent escalation quickly to a legal debt claim and avoid costly legal fees.

Q. Does IBAS help business bank customers with bank litigation? 

A. IBAS aim to provide good specialist advice and resolution before litigation if possible but if IBAS is involved immediately after demand for payment by a bank, our aim is to gain all information which we know is necessary to assess legal arguments - against existing case law. IBAS lay the 'groundwork' for successful defences or banking claims by first preserving any defences which then exist and yes, we have assisted in many cases which have been won by our members after litigation in the County Court, High Court and the Court of Appeal.




IBAS has featured on BBC TV, BBC TV News, ITV, Meridian and Sky News and contributed to many editorials and articles including those for the Sunday Times, Times, Daily Mail, Daily Express and Daily Mirror. - see Business: Your Money Not a moving account  - BBC 22/07/99


Independent Banking Advisory Service (IBAS) - IBAS launched in 1992 as a specialist unincorporated business banking membership organization assisting bank customers with UK business banking account/loan account/mortgage account and security disputes and business banking debt disputes. Our bank analysis and investigation of business bank loans, bank accounts, banking contracts, business banking account facilities and banking debt recovery information has been instrumental in our member's success.



Last modified: 22nd March 2018