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Established in 1992



PPI - Was this the Biggest UK Banking Scam ever?


PPI the Banking ‘Scam’ that became a Public Relations Disaster


The banking industry has abandoned their legal fight over the mis-selling of payment protection insurance (PPI). The BBA, the trade association, representing major banks has said it would not appeal against new rules on mis-selling.


The FSA has won this battle and we should all applaud that victory.


PPI has been a Public Relations disaster for the UK banking industry. IBAS has seen the evidence of banks mis-selling PPI over many years. Bank loans and overdrafts were ‘sold’ with ‘up front’ payments for PPI premiums, without choice – which also meant further interest for the bank on an already costly and non-performing product.


PPI has made incredible profits for banks over a very long period. If bank customers had received good value protection there would not have been this PR disaster. The FSA has estimated that the banks will pay up to £4.5bn to settle tens of thousands of claims. To date Lloyds Banking Group has made a £3.2bn provision for possible claims, Barclays has set aside £1bn to pay compensation and HSBC £269m – so the figure is already above £4bn from just three banks. IBAS expect the true cost to be around £10bn – but that’s assuming compensation will be paid to those to whom it is owed.


However, the banks have resisted all claims so far. Only now when they cannot see another way out of this mess have they admitted their problem with mis-selling PPI and they will now attempt to turn the PR disaster into a PR bonus.


However, banks do not give up money easily or at all and they will diminish or resist PPI claims where they can. Where they cannot resist the claim itself, they will inevitably attempt to diminish the value of that individual claim by applying pressures on the customer and the Financial Ombudsman Service.


Also, where the banks previously refused to commit staff to deal with complaints on PPI they will now ‘refocus’ their activity and employ more staff to ‘fight’ the PPI mis-selling claims. Banks are masters at this process; they manoeuvre and just fight on in a different way.


If you have bank shares no doubt you would applaud such actions - but the banks have resisted changes and cheated customers for too long. They have manipulated the legal system, regulators and successive governments to achieve massive profits, using PPI and other ‘scams’ to increase bank profits, whilst continually ‘ripping-off’ customers.


Banks are greedy and PPI was a perfect vehicle for huge profits – with little risk. But, customers found that many PPI policies never ever paid out, particularly when they urgently needed the ‘cover’ that was sold them. The banks deliberately resisted and mishandled the complaints on PPI, which has been a historical habit.


Only now in 2011 has the bank’s disgraceful conduct been brought to an end. Let’s all hope it is not an end to this process of bank education - but just a beginning.


- This article was written by Eddy Weatherill, CEO of IBAS and Published in Fresh Outlook on 12th May 2011


The banking industry has abandoned a legal fight over the mis-selling of payment protection insurance (PPI). -The British Bankers' Association, which fought the case, said it would not appeal after losing a court challenge against new rules on mis-selling. Barclays said it had set aside £1bn to pay compensation, and HSBC £269m, while RBS added £850m to the £200m it had already paid or provided for. Last week, Lloyds Banking Group made a £3.2bn provision for possible claims. The FSA has previously estimated that the banks will have to pay up to £4.5bn to settle tens of thousands of claims. That now appears to be an underestimate. The big PPI lesson for banks - 9th May 2011 - BBC News


IBAS has gained very specialist knowledge from IBAS investigations into UK business banking account disputes since 1992 - no other organization has IBAS experience or IBAS knowledge, which provides IBAS with the 'extra' width of knowledge for our investigations (and for IBAS use only) in assessing investigation strategy to produce the best results for your bank personal guarantee debt claim demand or your business banking debt claim demand.

IBAS has featured on BBC TV, BBC TV News, ITV, Meridian and Sky News and contributed to many editorials and articles including those in the Sunday Times, Times, Daily Mail, Daily Express,Telegraph and Daily Mirror.

Note at 21st December 2011: More than 1bn was paid in compensation in the first 10 months of the year to people who were mis-sold payment protection insurance (PPI), financial watchdog figures show.




PPI costs account for over half of all conduct and litigation charges at UK banks - Costs from the mis-selling of payment protection insurance (PPI) has accounted for more than half of all litigation and conduct charges faced by our biggest banks in recent years.


Moody Investors Service has said that PPI was the largest single source of conduct and litigation charges from 2011 to the first half of 2019, as the five largest banks took a balance sheet hit from a long-running PPI scandal.


A last-minute surge in claims ahead of the deadline forced large UK lenders to set aside fresh provisions.


Last week Lloyds Banking Group and Barclays revealed that they were facing PPI costs of up to 1.8bn and 1.6bn respectively following a bigger-than-expected stampede of complaints.


Substantial conduct and litigation provisions have weighed on the profitability of the large UK banks relative to their large European peers, Moody said today, piling on pressure amid Brexit uncertainty, low interest rates and shrinking mortgage interest margins.


Lloyds Banking Group was the most affected, with PPI provisions in quarter three of 2019 ranging between four per cent and six per cent of its Common Equity Tier 1 capital as of June 2019.


Profitability of the five largest UK banks, HSBC, Barclays, RBS, Lloyds and Santander UK has long been weakened by persistently high conduct and litigation costs, said Laurie Mayers, associate managing director at Moody 16th September 2019 City A.M.



Comment: The FCA imposed a deadline for PPI claims of 29th August 2019. Will the total PPI compensation payouts be the final 'nail in the coffin' of the banking industry as we know it?


It's a sobering thought, that even the immense amount predicted of £53bn will never compensate for all that was taken or inflicted on the bank customers from this colossal and devious banking 'scam'.


All banking groups rushed to enjoy PPI profits and many followed Lloyds because it was so easy to inflict PPI on customers. But, many small businesses failed because of the banks 'up front' and obscene PPI payments charged to loans and sales which then also increased the bank interest being charged.


The banks were completely out of control and the regulators just watched as many small businesses were 'fleeced'.


Whilst we may all hope it will not happen again - can we be sure of that?


Regulators have always protected banks first - adopting the 'three wise monkey's theory' - not seeing - not hearing and not speaking, even when it was all there in front of their eyes.


In my experience, UK banking consumer interests have always been last in our bank regulator thoughts and priorities.


Eddy Weatherill - IBAS - 9th September 2019



See also: https://www.theguardian.com/business/nils-pratley-on-finance/2019/sep/09/banks-have-only-themselves-to-blame-for-ppi-reckoning


Lloyds Banking Group is facing an extra bill of up to 1.8bn to cover a late rush of claims for the mis-selling of Payment Protection Insurance (PPI)

Lloyds said it saw "a significant spike" in claims in the run-up to the final deadline of 29 August and that as a result would take an extra charge of 1.2bn-1.8bn and said it would be suspending its share buyback plan - because of the uncertainty over PPI payments.


Banks and other providers sold millions of the policies, mainly between 1990 and 2010.


Last month's final deadline for PPI compensation prompted a surge of last-minute claims from consumers.


Lloyds said that at the time of its half-year results in July, it had assumed that PPI claims would continue to come in at the rate of 190,000 a week but in the run-up to the final deadline, Lloyds said it received 600,000 to 800,000 a week.


BBC Business News - 9th September 2019





IBAS has continuous business banking dispute investigations and negotiations experience with all major UK lenders since 1992 and we provide professional, confidential guidance and direct assistance to directors and proprietors requiring assistance with their business banking disputes.



Financial Ombudsman Service will conduct an independent review - following accusations that some consumers' claims were not decided correctly. The move follows an investigation by Channel 4's Dispatches into the service.

The programme suggested some staff with inadequate training or knowledge were making decisions on complaints. It also raised concerns that pressure to resolve cases quickly may have led to banks being wrongly favoured.

The review was announced after Nicky Morgan, who chairs the Commons Treasury Committee, wrote to chief ombudsman and chief executive of the service. Ms Morgan said it was "troubling" that some cases may not have been decided correctly. - 23rd March 2018 - BBC Business News


A Dispatches undercover investigation at The Financial Ombudsman Service - found that staff with inadequate training or understanding of financial products are judging cases, with some having reached decisions in favour of the banks, without properly reading case files. This could mean hundreds of thousands of cases may need to be looked at again. NEARLY half a million PPI claims could have been wrongly rejected by the Financial Ombudsman Service. - 12th March 2018 at 8pm Channel 4 - Dispatches Undercover: Who’s Policing Your Bank?


Eddy Weatherill comment: Now we can begin to see the absolute enormity of the PPI scandal and also why the banks were so keen to hide how they had 'robbed' their customers by selling PPI when they knew it was being used mainly to feed the bank's profit and that otherwise PPI was pretty much useless for the majority of their customers. Such a scam!

We knew it would be a big 'issue' because the banks and the FOS resisted the early claims for payment. Just as they did for SWAPS. - 19th October 2016


Payment Protection Insurance (PPI) FAQʼs BBC ONE - Watchdog (* Please Note this BBC page was last edited in November 2012)


Banking giants to add 2bn to PPI bill despite payout slowdown - The quartet of banks - Barclays, HSBC, Lloyds Banking Group and Royal Bank of Scotland - have already set aside a mammoth sum of more than £30bn for compensating victims of mis-selling and administering claims.


Sources close to the banks confirmed that they would add to their existing PPI provisions ahead of formal confirmation from the City watchdog that a 2019 cut-off point will bring an end to Britain's biggest consumer mis-selling scandal.


The Financial Conduct Authority (FCA) has been conducting a consultation on the so-called timebar exercise, with submissions by interested parties made earlier this month.


The big banks had hoped to have already set aside sufficient funds for PPI mis-selling but have been forced into a rethink because the likely FCA deadline for claims is a year later than anticipated. Lloyds, which had by far the biggest share of PPI policies, has already been forced to fork out more than £16bn over the issue. Analysts at Autonomous Research, which is chaired by the former City Minister Lord Myners, projected last year that banks could face a separate £33bn bill if the Plevin judgement was extended to other financial products - Sky News 18.10.16


Eddy Weatherill comments: The FCA has now taken over from the FSA. The FSA was a failure and many have already said the FCA could not do any worse. The FSA was regulator of the banks in a period when too much went wrong in the UK and we will all continue to pay for bankers greed for many years to come.


Regulation must now be effective - but it must also be seen to be effective and provide no more 'banking for the boys' clubs and immunity from the law.


Fines are not enough. The FCA promises better feedback and better use of 'market' information when it is received by them - which hopefully will prevent any repetition of such blatant cons like PPI and SWAPS.


These appeared to IBAS to be more like organized crime operations than professional banking.


When IBAS made the Banking Ombudsman (now the Financial Ombudsman Service) aware of such matters (PPI) by submitting cases for investigation - those cases were 'turned away' and not investigated.


PPI was considered by them as being 'normal' banking practice and so they continued.

Many more people were then 'ripped off'.


Those 'normal' banking practices, which should not have been allowed to thrive have cost the banking industry compensation in the order of £10b plus (and still not finalized).


We also know that many of those defrauded will never be compensated because they will have died/lost their homes/lost their businesses and/or lost the right to make their claim during the time it has taken for the regulators to act.


So, whilst we applauded the rather belated action of the FSA, we cannot endorse their inactivity or lack of regulation over many years as financial matters in the UK escalated to become completely out of control. - 10th April 2013







BBC Testimonial for IBAS at: Your Money Not a moving account  



IBAS has featured on BBC TV, BBC TV News, ITV News, Meridian TV and Sky TV News since 1992 and contributed banking editorials and business banking articles for the Sunday Times, Times, Daily Mail, Daily Express, Telegraph and Daily Mirror.


Independent Banking Advisory Service (IBAS) - IBAS launched in 1992 as a specialist unincorporated business banking membership organization assisting bank customers with UK business banking account loan disputes and business banking debt disputes with their bank.


Our analysis and investigation of business bank loans, business bank accounts, business banking contracts, business banking account facilities and business banking debt recovery information has been instrumental in our member's success.



Last modified:15th September 2021