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Established in 1992


RBS-GRG or NatWest-GRG-Dispute


Royal Bank of Scotland (RBS) Business banking dispute unresolved? NatWest Business Banking dispute unresolved? Worse still you are now forced into defending a bank director personal guarantee debt claim demand?


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IBAS is the most economic, professional, confidential guidance and direct assistance organisation available for UK Business banking problems and disputes, up to and including litigation. IBAS has provided director's personal guarantee and guarantees guidance advice since 1992 to directors and proprietors who email us.

IBAS experience has proved to be the deciding factor in effective and sometimes almost miraculous settlements for business banking customers.


Can you afford to ignore IBAS Testimonials and what IBAS has achieved since 1992?


Please Note: The RBS formal review procedure - established to consider complaints against GRG closed to new complaints on 22nd October 2018. However, Royal Bank of Scotland GRG Unit has confirmed to IBAS that the internal complaints department will still consider RBS NatWest GRG complaints up until November 2019.

This means that RBS NatWest GRG Complaints which would normally be considered as being 'outside time limitation' can still be considered provided the RBS/NatWest/GRG conduct which is complained about was between the dates 2008 – 2013.

RBS makes first profit in a decade - Royal Bank of Scotland (RBS) ceo interviewed and questioned very thoroughly on RBS-GRG Report - 23rd February 2018 - Channel 4 News – Business Editor

IBAS Comment:RBS published their profit in the same week as the GRG Report was finally published by the Treasury Select Committee. It is obvious that the GRG Report was ‘held back' by the FCA - I cannot see any other explanation than that was to assist the bank. The GRG Report made “tough reading” for RBS ceo. He says: "We just didn't look after them well enough" - Try, you didn’t look after them at all - that would be much more accurate. The great number of businesses thrown into chaos and destruction by RBS and NatWest using the GRG Unit is totally inexcusable. The Report now shows that RBS/GRG ‘rip off’ tactics were neither ‘turnaround’ nor TCF but an organized bank strategy which would destroy thousands of businesses who were ‘herded’, lied to and cruelly sent to business ‘hell’ for the bank to exploit for profit and finally destroy (in many cases) all for fat profits and bonuses (yes, they were paid bonuses as well). Some of those targeted businesses had merely complained about their business managers.

Whilst RBS ceo may not be personally responsible for those decisions - others were formulating those decisions and coordinating a systematic financial exploitation of UK Businesses in a targeted, sustained, mass looting and asset theft. The individuals responsible for those crimes against UK Businesses should now be held fully accountable. The definition of theft is: A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it’.

It appears logical to many that the next actions against the RBS/NatWest GRG perpetrators (who thanks to the FCA have had another two years grace, whilst avoiding any responsibility) is that they face criminal prosecution/s. This debacle has a much wider value than the HBOS Reading fraud and has affected a great many more people and businesses - So, let’s see the RBS/NatWest GRG perpetrators ‘cut from the herd’ named and shamed and then properly dealt with - as until they are, this debacle will not be over. - 25th February 2018 - Eddy Weatherill - IBAS

Shredded: Inside RBS: The Bank that Broke Britain - Shredded 'lifts the lid' on RBS and why this bank has caused so much damage to UK business and to the UK economy. For 25 years I have helped businesses with NatWest/RBS business banking disputes and this book and his research evidences exactly why that task has proved so difficult. Even today this bank and it's chief executive are in denial on the damage caused. I hope this book will assist many UK businesses to obtain redress and some justice for what RBS/GRG did to them. I applaud what is an outstanding contribution to that process. - Eddy Weatherill - ceo IBAS - 22.02.18


If your business has been or was forced into Royal Bank of Scotland (RBS) /NatWest bank/RBS Global Restructuring Group (GRG) unit/s - we know how they have operated and how false defaults have been engineered - lawyers do not have that specific experience or IBAS knowledge from such cases.

It is also now documented that Royal Bank of Scotland (RBS) and National Westminster Bank (NatWest) Mandatory referrals and transfers to GRG were orchestrated by those banks and that any 'breakdown' of the customer relationship (whether engineered by the bank or not) was used to refer businesses to such units.

Even the customer questioning fees or bank charging was enough to 'trigger' the bank's 'Relationship Manager' moving that business to what were effectively Bank 'debt recovery units' and those units were used in building up penalty fees and charging rates to drive up the debt being claimed - so contact IBAS with your case details and let us know whether your company is still trading?

- or whether it was forced into insolvency by the bank.

Business Support Units, Specialized Lending or Specialist Relationship Managers and Special Situations Managers are all terms used by the banks for those 'specialists' within the banking 'recovery units' set up to deliberately 'rip off' businesses by forcing or 'triggering defaults' and exploiting fee income and by levying penalty interest - and which forced many businesses into insolvency situations, where the bank could then further plunder the cash flow and assets. Has your company been advertised in the London Gazette for winding up orders or insolvency? Bank demands for payment on Director's Personal Guarantees and Bank Mortgages 'follow on' from such company or partnership insolvency notices. If you are a GRG 'victim' and now on limited means and think you cannot do anything about claiming on GRG - or wondering how you can do so?


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'I found IBAS to be Impressive & professional with no nonsense. I followed IBAS strategy totally and the result was spectacular. Thanks for putting my life back on track and saving me a bucket load of money - I cannot thank you enough. I would now start with IBAS and ignore all the others who are 'selling' an imitation of these guys but without IBAS knowledge! - AT


As one member wrote in: "What benefited us the most was your concise & well thought out advice, very good knowledge/experience of how the banks work,


Another member wrote: "Just for information we have recently reduced the balance outstanding to the bank and now have a better relationship with a new manager who many times, has apologised for the actions of others that have gone before him. We would like to thank you for your assistance in bringing the matter with the bank to a conclusion. It would have been far easier if we had known about your organisation in the first instance and the corner the bank backed us into would probably never have transpired.

We could not recommend strongly enough to anyone struggling with the overzealous banks how helpful IBAS have been. When we consider how the bank treated us when we hadn’t done anything wrong, never missed a payment and had good loan to value rates, I can only surmise how aggressive they must be to others.

Once again many thanks for the help IBAS have given us both over the past two years. In the nicest way we hope never to require your services again! "- GL

See what RBS were saying in 2014 and also what the GRG whistleblower said - Among other revelations, the whistleblower claims:

"– GRG operatives were told to intercept payments from businesses and transfer the money instead to RBS to reduce the size of the businesses’ loans. 

– GRG had complete control over customers’ accounts and weren’t answerable to any other part of the bank.

– GRG could oversee Natwest, RBS and Coutts customers, which technically they weren’t supposed to do, but which staff did anyway."

(IBAS Comment: On the 'other revelations'' above - we would endorse all of those from our experiences of NatWest and RBS GRG 'case files')

An RBS spokesperson said: “GRG successfully turns around the vast majority of businesses it works with." - That was completely untruthful - it was a minority!

(IBAS Comment: *the facts prove that RBS comment was a further completely untruthful 'smokescreen' as the Report published by the TSC on 20th February 2018 shows)

RBS makes first profit in a decade - RBS ceo interviewed and questioned very thoroughly on GRG Report – well worth watching.

- 23rd February 2018 - Channel 4 News – Business Editor

RBS reports first profit in 10 years - Royal Bank of Scotland has returned to profit for the first time in a decade whilst still facing a potentially massive fine. The Treasury had to step in to bail bail RBS out for £45bn. In 2013, a new chief executive was appointed and he has turned the bank away from investment banking and towards UK High Street banking. At 269p, the RBS share price is still a long way below the 502p a share the government would need to break even on the billions of pounds it spent bailing out the bank a decade ago. "We have been constantly hit with the sins of the past with conduct and litigation issues and I've been heavily restructuring the business to bring it back to the UK," he said. On Tuesday, after months of wrangling, MPs released a report by the financial regulator which said a unit of RBS mistreated thousands of small firms. The Global Restructuring Group (GRG) was marketed as an expert service that could save a business, but according to the report took "inappropriate" action. RBS ceo said the report "did make for really tough reading". "We did not get it right for customers at the time they needed us when their businesses were struggling," he said. "We just didn't look after them well enough".- 23rd February 2018 - BBC Business News

Who presided over the RBS scandal? - FCA must find a way to bring to book those who orchestrated a systematic and endemic culture of screwing customers.

The report for the Financial Conduct Authority from the specialist agency Promontory is commendably clear that accountability should go to the top. The failings “were not the one-off errors of staff”. Rather, GRG and RBS failed “to put in place the appropriate governance and oversight procedures”. GRG management “was aware (or should have been aware) of these issues”. There was “an intentional and co-ordinated strategy” to focus on GRG’s commercial objectives and to place “inadequate weight” on the interests of customers. The Promontory report doesn’t point fingers at senior individuals, since that is the FCA’s job. The regulator, which seems to have accepted the basic veracity of the report, must now complete its “focused” investigation as speedily as possible. - 21st February 2018 - The Guardian

Royal Bank of Scotland/NatWest Bank/RBS Global Restructuring Group (GRG) - Treasury Select Committee Publish RBS/GRG Report on 20th February 2018

IBAS Comment: At last some common sense. Well done Nicky Morgan and her committee. The TSC have seen for themselves just how disgraceful RBS/GRG conduct was and purely for profits. Numerous businesses have been ripped off - their owners and directors commercially and then personally financially destroyed (whilst feeling completely impotent) and purely because of profiteering and a rogue unit's 'secret agenda' - whilst the 'regulators' (and that includes the FOS who should have seen what was going on from the NatWest/RBS cases sent to them) sat firmly on their hands - another PPI type rip off finally exposed for what it was! Now - that mess needs clearing up. - 20th February 2018

Royal Bank of Scotland/NatWest Bank/RBS Global Restructuring Group (GRG) cases undertaken and investigated by IBAS. IBAS investigate business banking disputes and UK Corporate banking problems, Business Bank accounts, bank guarantees, bank loans and bank mortgages. IBAS hold a 'unique niche' position for negotiating banking dispute settlement with complete confidentiality - investigation of Director's Personal Guarantee debt claims, mortgages, legal charges and security are conducted by IBAS prior to any bank negotiation.

We believe IBAS is the most economic, professional, confidential guidance and direct assistance organisation available for UK Business banking problems and disputes, up to and including litigation. IBAS experience has proved to be the deciding factor in effective and sometimes almost miraculous settlements for business banking customers.

IBAS has specialist knowledge from IBAS investigations into UK business banking account disputes since 1992 - no other organization has IBAS experience or IBAS knowledge, which provides IBAS with 'extra' width of knowledge for our investigations to produce the best results - that provides you with extra 'options' for your bank director's personal guarantee debt claim demand.

After 27 years of investigating business banking cases we know that nobody can claim they have a 'formula for guaranteed success' on business bank debt claims. But, knowing what can be achieved using IBAS strategies developed and finely tuned since 1992 - means that IBAS can 'shorten the odds' to success for your claim.

IBAS provides experienced specialist and practical advice on how best to deal with and control the bank’s ‘collection’ activities after demand of the debt has been made on a Director’s Personal Guarantee. What can you do and how best to do it? Can you 'get out of the personal guarantee' - is it possible to do so? Do you want to delay the bank progressing to a legal claim? Can you dilute your director’s personal liability under a bank’s director personal guarantee debt demand? Those questions have been asked many times in cases where IBAS investigate bankers and the bank actions.

Those seeking to make a claim or counterclaim on a bank or seeking to defend against the bank’s claim for banking debt, will come up against the ‘fine print’ in the terms and conditions in any claims management or legal website offering ‘free’ services - which means that whilst they invite all to send in information, they will not waste time or effort on a case which does not ‘present’ properly or quickly. We know from our experiences that Lawyers will ‘trawl’ for the best cases provided to them and they will select only those cases which are well documented, well evidenced and where ‘wrong doing’ can be substantiated. The other cases are discarded as uneconomic (unless you want to pay solicitor’s fees).

Therefore, there is no shortcut to a ‘free’ service and where a case is not complete it will not be used by those offering a ‘free’ service. But, whilst your file ‘gathers dust’ your case will not be ‘improved’ either and time will be lost - that time should be used to gather important information to improve your case for your benefit in defending or negotiating.

IBAS has taken on case files which have been ‘dumped’ by lawyers and turned those cases into defendable, negotiable cases where the debt claims have been substantially reduced or successfully defended.

‘Fine tuning’ and ‘polishing’ the ‘necessary’ information is what IBAS do as part of our investigations on bank debt claims or legal claims against directors or Personal Guarantors. We know what a barrister will require and also how lawyers work.

No matter which bank is involved the information in the paperwork and the evidence which can be found from IBAS investigation will dictate whether ‘your case’ can be used in a ‘class action’ or on it’s own in defending the bank’s legal claims and also in the degree of success in any negotiations.

Often, important time is lost from when an individual first knows their company or business is under threat and facing a bank debt claim (from direct Director’s Personal Guarantees or Bank Mortgages, second charges on property and other security ‘supporting’ their Director’s Personal Guarantees) to actual cessation of trading and company insolvency.

That period can be critical because information and evidence not obtained and collected during that period may well determine if you have a successful banking claim. Information you require may also be lost or hidden the longer you wait.

If you are facing company failure now - talk to IBAS - so that your claim may be properly protected and also documented.



Treasury Committee publishes RBS-GRG report

20 February 2018

The Treasury Committee set the Financial Conduct Authority (FCA) the deadline of 16 February to publish the skilled persons’ report (Section 166) into RBS’ treatment of small business customers in its Global Restructuring Group (GRG).

RBS Group's treatment of SME customers referred to the Global Restructuring Group (PDF 20.67 MB)

Commenting on the publication, Mrs Morgan said:

"The findings in the report are disgraceful. The overarching priority at all levels of GRG was not the health and strength of customers, but the generation of income for RBS, through made-up fees, high interest rates, and the acquisition of equity and property.

Exposing RBS scandal like victory at Le Mans - It’s hard to imagine now, he was once among Royal Bank of Scotland’s favourite customers. In both 2009 and 2010, the entrepreneur was invited to hobnob with the bank’s top brass at exclusive golf days. The lender even arranged for him to have lessons with the great Jack Nicklaus. These days,he says that RBS’s chief executive, is more likely to want to “throttle” him than help him to improve his swing. The reason is the critical role that the 53-year-old Yorkshireman played in exposing what the bank itself has acknowledged is one of the most damaging scandals it has ever faced, quite something for an organisation with such an ignoble recent history. - 19th February 2018 - The Times

RBS denials over small business unit 'don't bear scrutiny' The man who reviewed Royal Bank of Scotland's treatment of small businesses has said he is disappointed by the bank's response to his findings. The managing director of Promontory Financial Group, was appointed by the Financial Conduct Authority to carry out a skilled person report into claims RBS had artificially distressed otherwise viable businesses. He was a former deputy chief ombudsman at the Financial Ombudsman Service and appeared before the Treasury select committee this morning (30 January) and said the bank focused on its commercial interests at the expense of helping businesses that found themselves in financial difficulty. Asked whether his findings might be symptomatic of something wider in the banking industry, he declined to comment, saying he had not been asked to look into this issue. But he added: "We did draw attention to the particularly vulnerable circumstances of SME customers and the need for thoughtful and careful controls around how the banks exercise discretion. - 30th January 2018 - FT Adviser

When IBAS investigates business banking ʻcasesʼ our investigation/s focus not only on the debt being claimed by the bank but also whether the Bankʼs actions in all matters was correct and there are a number of different ways IBAS can or will question the bankʼs actions and seek information. By all matters, we mean that IBAS investigations and investigatory experience with audits and interest overcharging has led to many bank claims being considerably reduced or completely dropped or (as in the above case) legal action pursued.

If IBAS is ʻon' your caseʼ quickly enough, we will be able to gather all the information necessary to properly investigate matters, which will then establish the ʻtrue factsʼ before the bank ʻclears their decksʼ (which will occur after liquidation).

Also, after a company liquidation the banks will attempt to prevent discovery of often essential documents.

A bank will only want to present the documents to enable the Bank to make a maximum claim and recovery from your assets. That is what they do and how they make substantial profits from debt recovery.

If the bank customer ʻmakes it easyʼ for them - the bank will take all they can, regardless of whether it is fair, moral or legal. IBAS acts for our members by protecting them from the bankʼs often ʻhostileʼ intentions and protects our members assets from being ʻraidedʼ or by completely nullifying the bankʼs claim in some cases - whilst reducing bank claims or expectations in others.

Are you now personally in debt or liable for a Director's personal guarantee debt claim from a limited company guarantee you provided whilst a Limited Company Director?

Do you know what options you may have to settle the bank's claim?

Can you protect your home from a bank's debt claim?

All bank demands are a direct threat to you personally if you signed a director's personal guarantee whilst a Director in a limited company or partner in a partnership. A demand on you personally for a limited company bank debt dispute may mean that your personal assets and your home are now at much greater risk from the business bank debt dispute issue or limited company bank debt claim.

IBAS has obtained in excess of £21 million in refunds, write-offs and write-down of bank debt (we stopped 'counting' some years ago) from investigations of UK Business Banking Disputes. We stopped counting because we realized that for an individual it is only their business banking dispute and their business banking problem which matters because it's their Director's Personal Guarantee which will be 'called' for payment by the bank and after that their personal assets which are at risk from the bank's 'plundering' once their business fails.

During the mid 1990's IBAS introduced an 'in house' bank interest auditing unit - so that we could directly analyze and check bank interest charges on business bank accounts and also analyze individual bank 'trends'. Our bank interest auditing unit also provided us with an additional specialist investigative 'tool' for IBAS use in 'case work' investigations where business bank accounts often provided banks with 'disputed' funds and bank errors and overcharging arose. IBAS acquired unique specialist knowledge, experience and 'tools' by investigating corporate and business banking disputes. IBAS Business banking account dispute investigations have obtained considerable bank overcharge refunds and provided defences and additional negotiations for many members.

IBAS has featured on BBC TV, BBC TV News, ITV, Meridian and Sky News and contributed to many editorials and articles including those for the Sunday Times, Times, Daily Mail, Daily Express,Telegraph and Daily Mirror.

Independent Banking Advisory Service (IBAS) - IBAS launched in 1992 as a specialist unincorporated business banking membership organization assisting bank customers with UK business banking account loan disputes and business banking debt disputes with their bank. Our analysis and investigation of business bank loans, business bank accounts, business banking contracts, business banking account facilities and business banking debt recovery information has been instrumental in our member's success.

Last modified: 17th March 2019