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UK Bank News - 2006     UK Bank News 2008        IBAS News archives 2005 - 1998

Low cost of running current accounts highlighted in study - The UK is one of the cheapest countries for customers to run a current account, according to a study published today. The report comes amid concerns that banks in the UK could charge customers for operating a current account, heralding the end of free banking. The study concluded that a typical UK customer using a range of banking services was "able to benefit from some of the cheapest services of all the countries in this study". Ian Mullen, chief executive of the British Bankers Association, said: "No study of this type is without its limitations, and these are explained clearly in the report." But Eddy Weatherill, of The Independent Banking Advisory Service, said customers who strayed outside their credit zones often were hit with large penalty fees. - Financial Times Banking 05/12/2006

Does £10 fee signal end of free banking? - A bank is to charge thousands of customers £10 a month for their current account in what could be the beginning of the end for free banking. First Direct, an Internet and telephone bank, will levy the fee on its poorer customers - those who pay in less than £1,500 a month or whose average balance is less than £1,500. It is the first time a major bank has imposed automatic fees on a mass of ordinary customers. Others are expected to follow. The big five banks made a record £31billion last year. Banks are looking to impose current account charges because they are under pressure to cut illegal and unfair fees linked to overdrafts. Eddy Weatherill, founder of the Independent Banking Advisory Service, described the charge as 'sheer greed'. 'The banks are being told they must end the monumental rip-off on overdraft charges, so they are responding by switching the rip-off to another heading. This fee will hit those on lower incomes. At the same time many people who run their accounts responsibly, and stay in the black, will be caught out.' - Daily Mail 15/11/2006

Your overdraft is just the penalty? - Go £1 in the red - and bank hits you for £30. Rip-off banks are turning the screw again by imposing stiffer penalties on customers who slip into the red. From Today, Lloyds TSB is scrapping the £10 "buffer zone" it had allowed customers who exceed their overdraft limit. It means Lloyds will slap a charge of £30 plus extortionate interest of 29.8 per cent on anyone who clocks up an unauthorised overdraft of even £1 for one day. What's more, Lloyds, Royal Bank of Scotland, NatWest, HSBC, and Clydesdale Bank have all raised their authorised overdraft rates - some by as much as two percent, according to financial experts at Moneyfacts.

This seems like bare-faced cheek, given that the Office of Fair Trading is already looking at current accounts for evidence of unfair charges. Eddy Weatherill of the Banking Advisory Group goes further, accusing the banks of "profiteering". He says his organisation is swamped with complaints from customers who feel they are being fleeced. The big five banks made record profits last year. "Yet they're still looking for new ways to boost their coffers," says Weatherill. "It's the interest charge that is the killer coming on top of the fees. Lloyds is charging 25 per cent more than the Bank of England base rate. That really is extortion, they can't justify that. It's profiteering." - Mirror Money 01/11/2006

Banks accused of 'illegal' overdraft charges - banks have been accused of imposing illegal charges of hundred of millions of pounds on customers who have gone overdrawn. It emerged last week that banks are already making compensation payments of as much as £3,000 to customers who have complained, rather than try to defend the penalties in court. Campaigners want a judicial review of the issue to confirm that many of the charges - estimated at £4.7billion a year are unlawful. "Consumers are fighting back and seem to have found a chink in the banks' armour," said Eddy Weatherill, of the Independent Banking Advisory Service. "The banks don't want to see this tested in court because the law is not on their side." Stephen Sidkin, a commercial lawyer, said "If someone takes an action against a bank to recover charges, I think it would be open to them under the law of contract to go back six years." - Sunday Times 06/08/2006

Free banking to be axed, warns leading bank - The UK's richest bank, HSBC, made clear charging is inevitable yesterday in what is seen as a move to protect profits. It came as the bank revealed that its own profits surged 18per cent to a staggering £6.7billion in the first six months of its financial year. The threat of annual charges triggered condemnation from consumer groups and politicians who complained customers are already facing rip-offs. The big banks are casting around for new ways to raise money following efforts by the Office of Fair Trading (OFT) to clamp down on penalty charges. IBAS, a consumer body, condemned the idea of annual fees. Founder Eddy Weatherill said: 'This is totally cynical. They are finally forced to end one rip-off after many years of delaying tactics and manoeuvring, so they switch to another one.' The Lib-Dem Shadow Chancellor, Vince Cable MP, said: 'The idea that the way to appease consumers upset at large banking profits is to introduce an annual fee is astonishing. Bank accounts are now a necessity, rather than a luxury. If these reports are true it shows a worrying neglect of their customers' interests.' - Daily Mail 01/08/2006

Holidaymakers hit with £535m hidden charges - Holidaymakers face hidden charges of £535million on using debit and credit cards overseas this year, it has been claimed. Most of these charges are hidden in the statement small-print and a trick with currency conversion rates, a ploy which makes it difficult to work out the fees. Consumer groups accused the banks of being greedy and complained that the charges are not properly explained. The customer lobbying group, the Independent Banking Advisory Service, is critical of the charges. Founder Eddy Weatherill said: 'The big banks are making a fortune from charges which many customers simply don't realise they are being charged. This is pure greed,' he said. 'The charges are hidden away. You need to be some sort of mathematical genius to work them out.' Nationwide's executive director, Stuart Bernau, said 'Quite frankly, some organisations are making excessive profits out of their customers through the cost of foreign currency, travel insurance and most of all card use abroad. To make matters worse, some of these costs are not exactly transparent.' - Daily Mail 21/07/2006

Comment - Given the banking industry has a strong foothold with the Chancellor's office and has yet to become a victim of a windfall tax, associations, such as the Banking Advisory Service, will be busy campaigning for more "policing" in the banking industry to ensure consumers' interests are paramount - Editor, Money Market - April 2006

Huge profits, but the banks are facing 50pc more complaints - Complaints against banks have soared by 50 per cent in a year, as they continue to reap record profits from high charges and interest rates. Poor service, baffling small print, steep penalty charges and mistakes are among the problems that have driven customers to contact the Banking Code Standards Board. The BCSB received 3,500 complaints and inquiries in 2005, an increase of 50% on 2004. But this may be the tip of the iceberg. Separately, The Financial Services Ombudsman Service, which also deals with bank disputes, is ready for a 40% rise in complaints, particularly over rising fees. 'These figures are damning evidence that banks are abusing their power,' said Eddy Weatherill, of the Independent Banking Advisory Service, a consumer group. The Office of Fair Trading has recently taken a tougher line on bank charges. The BCSB is also worried that banks are failing to deal with customers' complaints properly. It has referred this to the City watchdog, The Financial Services Authority. - Daily Mail 03/05/2006

Editor Comment - Given the banking industry has a strong foothold with the Chancellor's office and has yet to become a victim of a windfall tax, associations such as the Banking Advisory Service, will be busy campaigning for more "policing" in the banking industry to ensure consumers' interests are paramount - Money Market -April 2006

Card charges slashed - Credit card companies will be forced to slash their late payment charges by up to 40 per cent, it emerged last night - An 18-month investigation by the Office of Fair Trading will make all credit card providers cut the fees, which can be up to £25. Late payment charges affect all customers who miss a payment deadline, exceed a credit limit, or if a payment bounces. Yesterday critics said that even the reduced charge was too high compared to the minor costs incurred by the banks when customers miss payment deadlines. Eddy Weatherill from the Independent Banking Advisory Service, said: 'Every time a person gets into a problem with their bank, they are repeatedly whacked with huge charges.' He described the £15 fee as 'horrendous' and said that a maximum charge of £5 would be a better deal. - Daily Mail 13/03/2006

Bank Profits a Huge Concern - IBAS spokesman Eddy Weatherill said: "There has been a plundering of the consumer by banks. The industry is under-policed." IBAS is calling on the Chancellor Gordon Brown to impose a windfall tax on the banks but remains pessimistic. "The Government has resisted every opportunity to tax the industry so we can assume it is not going to happen." - Reported in This is Dorset, icLiverpool, Manchester Evening News, Evening Times, Daily Mail, 07/03/2006 and 8/03/2006 and Evening Standard 06/03/2006

HSBC Cash Cow - £11.5BN Profit is British Banking's Biggest Ever. Second only to the £13bn Shell made last year for the biggest profit in UK history. Up 11% on 2004. The bank's five best paid staff shared £35m. Eddy Weatherill of the Independent Banking Advisory Group said: "These are eye-watering amounts, yet the banks are raising fees and finding new ways of fleecing customers. It's time the government put a stop to it and slapped a windfall tax on them.' But HSBC defended its position, claiming it made only 20 per cent of its profit in the UK. - Daily Mirror 07/03/2006

Debt fears as HSBC makes £12bn profit - HSBC, which also owns the internet bank First Direct, said last years profits were an 11% improvement on the year before. The profit from retail banking in the UK increased 24% - faster than business banking. Eddy Weatherill, of the consumer group the Independent Banking Advisory Service, said banks should have a windfall tax imposed. He blamed them for Britain's personal debt crisis. HSBC doubled its provisions fro bad debts from £317million to £622million, as people struggled to pay off loans. - Telegraph 07/03/2006

£1,000-a-second profits help HSBC post record earnings for British Bank - HSBC unveiled profits of £11.9billion yesterday - the biggest ever recorded by a British Bank. The announcement came after other banks including Barclays, NatWest-Royal Bank of Scotland, Lloyds TSB and Halifax-Bank of Scotland announced record profits and amid claims from some consumer groups that major banks make too much money. HSBC's figures mean the 'big five' made more than £33billion last year. But the big banks are coming under increasing fire for pushing up charges on overdrafts and credit cards. One consumers' group has accused them of ripping off customers and called for the Chancellor Gordon Brown to hit back with a windfall tax.

There is also pressure from within the industry, for a watchdog with teeth to protect consumer interests. Eddy Weatherill, of the Independent Banking Advisory service, said: 'There has been a plundering of the consumer by banks. The industry is under-policed with no real control.'

All major banks have reported a surge in levels of bad debt - a situation they have been accused of fuelling through reckless lending. The banks say they have now tightened their lending rules and vet customers more closely. But Mr Weatherill described this as 'like closing the stable door after the horse has bolted'.

The independent New Economic Foundation think-tank has accused the major banks of profiteering, claiming they target customers who generate big profits, while refusing accounts to those on low incomes - Daily Mail 07/03/2006

How much do banks make out of me? Banks are reporting record profit levels - with HSBC alone making £11.9bn. The big banks between them have announced annual earnings of more than £33bn. But banks are unusual businesses in that not only do they have their own money - and lots of it - they also have our money, tucked away in our accounts and savings.

Eddy Weatherill of the Independent Banking Advisory Service says that current accounts work as a recruiting ground for more lucrative products - such as mortgages, pensions, credit cards and insurance. And this isn't small change, as gross mortgage lending at the beginning of this year was running at over £14bn. Mr Weatherill wants banks to pay a windfall tax, arguing that banks have made excessive profits from excessive charges.

Inflated interest rates, charges, fees and penalties have all been applied to business and personal customers, says Mr Weatherill. And he says that bank customers are, on average, being overcharged by £400 per year and he says that many customers do not realize they might be buying their insurance, using a payment system or getting a loan, all through the same banking organization. Read article at  BBC News Magazine 07/03/2006

1.5m Britons 'are too far in the red ever to pay back loans' - More than 1.5million people are at risk of 'financial meltdown' - weighed down by such massive debts that they can never hope to pay them off. The total debt for those who struggle to make only minimum card and loan repayments each month has been put at £20billion. The average debt of those forced into personal insolvency now tops £37,000 on cards and personal loans.

Meanwhile, the bad debts at Lloyds pile up to nearly £1bn. - Bad debt levels at Lloyds TSB have risen by a third as customers struggle to keep up with loan and credit card repayments. IBAS accused Lloyds TSB of irresponsible lending. Founder Eddy Weatherill, said 'We are talking about real stress and misery' - Daily Mail 25/02/2006

Barclays increases charges as profits soar to £15billion - Barclays is to hit millions of customers with a punishing increase in charges, it emerged yesterday as the bank announced record annual profits. It is pushing up the fee for those who go over their overdraft limit by £5 to £30, which is an inflation busting 20%. Consumer groups accused Barclays and the other major banks of cashing in on debt misery. Consumer groups  accused the banks of using the fees, generated on overdrafts and credit cards, both to punish customers and rake in an income put at £4billion a year. The consumer group IBAS - The Independent Banking Advisory Service - accused Barclays of 'pure greed'. Founder Eddy Weatherill said: 'It is obscene to find that Barclays is pushing up charges which we believe will be proved unlawful. All these charges are generated by computers and cost just pennies, yet the banks are filling their coffers by charging £30 or £35 a time. This is pure profiteering, pure greed. They are picking customers' pockets. It has got to the point where they are abusing the customers.' - Daily Mail 22/02/2006

Barclays row over £15million 'perk' - The head of Barclays Bank was awarded a £15million bonus yesterday - as customers were told of a 700 per cent rise in some charges. IBAS chief Eddy Weatherill said customers would be "apoplectic" at the bonus. He added: "For two years now, the banks have continued to profiteer unchecked. But enough is enough." - Daily Express 22/02/2006

Identity crisis that haunts all bank customers - Fraud: Profits are soaring and so is ID crime. So why aren't the banks doing more to protect our accounts? - Identity fraud is costing Britain £1.7bn a year, Home Office ministers revealed this week, underlining the case for ID cards. But are the banks doing enough to protect us? Critics accuse the banks of skimping on security despite record profits, expected to exceed £30bn this year.

One study claims that sloppy call centre security at the banks leaves current accounts - the cornerstone of most people's finances - at the mercy of attack from ID fraudsters. Rogue direct debits, which send cash from a current account to pay a fraudster's bills, are a particular favourite.

Just before Christmas, Pamela Holmes spotted a string of rogue direct debits had stripped her account of more than £1,000. Abbey, her bank, was unaware that fraudsters were using her account details and personal information to set up transactions.

Ms Holmes was shocked that repeated attacks on her account could be successful. Only once Guardian Money stepped in has anyone from the bank explained how it happened.

Eddy Weatherill of the Independent Banking Advisory Service says Ms Holmes' experience is repeated every day. "The security offered by the banks is not as good as it should be. Someone only needs a small amount of personal information to attack a customer's account." He says banks also fail to give customers information about the fraud and how criminals are targeting their account. "We find the banks are reluctant to do anything other than blame the customer. The Banking Code of Practice is still a joke. The banks don't explain anything properly. They don't tell people what has gone on, or how they can prevent it happening again. The code's first article says customers must be treated fairly, but it all becomes legalistic very quickly," he says. - The Guardian 04/02/2006

Banks face price war over current account that pays 4.25 per cent - Banks are expected to be dragged into a price war after a dramatic move by the Nationwide Building Society. It has launched a current account paying 4.25% interest - higher than many specialist savings accounts from which money cannot be withdrawn immediately. Customers who switched from banks could find themselves £120 a year better off. In a second attack on the Bog Four, Nationwide has pegged the interest rate charged on its authorized overdraft on FlexAccounts to a relatively low 7.75% - by comparison, the big four are around 15% plus.

Eddy Weatherill, of the consumer group Independent Banking Advisory Service, said: 'I believe the Nationwide will get an avalanche of applications. Unlike the big banks, which are all about chasing profits, Nationwide is a mutual operation run in the interests of its customers. Nationwide has different motives from the Big Four, and it shows.'

Which? has been urging the public to shop around for the best current accounts. It claims the major banks are effectively overcharging customers by an average of £400 a year through a range of poor-value deals on loans and savings, together with high fees.

Two existing current accounts pay higher interest than the Nationwide deal. The Abbey has an account paying 6%, but this is a special promotion available only to new customers and runs for 12 months before reverting to the bank's normal 2.5%. Alliance and Leicester's Premier Direct pays 4.89%, but is an Internet-only account. - Daily Mail 17/01/2006

Bank staff stole £300k from oblivious footballers - A bank supervisor and cashier were facing prison today after being convicted of siphoning hundreds of thousand of pounds from the accounts of three former Premiership footballers. The pair methodically milked the accounts of ex-Manchester City players, extracting more than £300,000 over two years. Their deception was only uncovered after an internal audit revealed the unusual transfers between the accounts. Sherwood, a clerk at the Co-op bank in Manchester, was described in court as the driving force behind the fraud. He helped himself to almost £240,000, which was used to fund a gambling addiction. The men all pleaded guilty to multiple theft charges during the 45-minute hearing. Sherwood asked for a further 91 offences to be taken into consideration.

Eddy Weatherill, chief executive of the Independent Banking Advisory Service (IBAS), said the case highlighted the need for tighter controls on banks. He said: "It raises concerns about what kind of supervision is provided to oversee staff. If cases such as this can occur, then the controls used to monitor staff are not satisfactory." - Times 04/01/2006

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