IBAS - Independent Banking Advisory Service
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Last updated 18th October 2023
FCA bans referral fees for debt packagers to help sruggling consumers - 2nd June 2023 FCA Press Release
The debt packager firms earn money from fees paid when consumers are referred to solution providers
such as an Insolvency Practitioner for an Individual Voluntary Arrangement (IVA) in England, Wales and
Northern Ireland or, in Scotland, a Protected Trust Deed (PTD).
Debt Advisor Referral Fees Banned by Regulator - 2nd June 2023 BBC Business News
European banking shares drop after Credit Suisse takeover - 20th March 2023
TSB fined 49m over IT system meltdown - BBC Business News - 20.12.22
Push Payment Fraud Scams - Which Campaigns for scam refunds for all - BBC Business News - 14.12.22
How much will PPI 2 increase PPI costs to Banks and will FCA disclose those additional costs?
Millions of PPI customers can now make new claims for up to 40,000 after latest court ruling - 'PPI 2' revolves around Hidden commission fees pocketed by a lender or broker following a PPI claim and if that was explained to the customer - 20th April 2021 - Daily Record
A survey of thousands of individuals and small businesses shows how well banks are looking after their customers as people face the rising cost of living.
Six High Street banks have broken rules imposed by the CMA under the Retail Banking Market Investigations Order 2017, including Metro Bank which has refunded affected customers
If you think your bank has breached the Retail banking Order. Get in touch at firstname.lastname@example.org
Between April 2014 and December 2018 some retail and small business customers who had been offered consumer credit were treated poorly when they fell into arrears.
The FCA found that Barclays failed to treat customers fairly or to act with due skill, care and diligence.
Firms should ensure there is appropriate investment in their staff who work in collections and recoveries, including in training and effective management information, to allow firms to monitor customer outcomes and take appropriate action where needed.
Notes to editors
Up to date example of banks not treating their customers fairly:
The National Crime Agency is facing criticism for failing to investigate reports alleging that banks forged signatures and fabricated evidence in court actions to repossess homes - see
MPs urged the NCA a year ago to investigate following a BBC News investigation.
When asked for a statement about the evidence, the bank trade body, UK Finance said: "Forgery is a criminal offence and banks will continue to be vigilant against such types of fraud. "We urge anyone with evidence of forgery taking place to report it to their bank as well as the relevant authorities." - 07.09.2020 BBC Business News - Eddy Weatherill comments: "Of course UK Finance would like customers to report such matters to their bank - but how much use has that been so far?
if a customer had instigated a forgery against the bank, they would already be on a free holiday at Her Majesty's pleasure - wouldn't they?
Both the FOS and FCA will have been alerted to these complaints and the banks will just deny such things occur and then cover them up - they do it very well indeed.
They've always got away with it - why not now too? Rotten apples in the bank's barrel are continuing to rot others, as corruption follows corruption and customer's assets are just taken by what continues to be a very rotten 'system' - which to IBAS is an all too familiar pattern. - 07.09.20
IBAS does not act for Banks.
IBAS - the Independent Banking Advisory Service has 30 years continuous business banking dispute investigations and negotiations experience with UK Lenders and provide professional, confidential guidance and direct assistance to UK directors and proprietors.
UK Businesses and Company Directors are provided with totally independent complaint investigations and dispute solutions.
IBAS are independent specialist investigators in UK business banking disputes, bank debt claims, Directors Bank Personal Guarantee and Business Mortgage Debt Claims.
IBAS acts only for UK Business banking customers with business banking account concerns, disputes, issues, problems and also business banking litigation disputes
By 2002 Independent Banking Advisory Service had already obtained in excess of £21 million in refunds, write-offs and write-down of bank debt for Business Banking customers from our successful investigations of UK Business Banking Disputes
IBAS has featured on BBC TV, BBC TV News, ITV News, Meridian TV and Sky TV News since 1992 and contributed banking editorials and business banking articles for the Sunday Times, Times, Daily Mail, Daily Express, Telegraph and Daily Mirror.
Independent Banking Advisory Service (IBAS) - launched in 1992 and are UK Specialist Business Banking Dispute Resolution Experts assisting and advising UK Business Bank customers with UK business banking account overdraft, loan disputes and business banking debt disputes.