IBAS - Independent Banking Advisory Service 


IBAS Testimonials




UK Business Banking Account Investigations




IBAS Benefits





Frequent Questions





IBAS Site Map









































Updated 11th April 2024


IBAS is totally independent and has 30 years continuous business banking dispute investigations experience.

We provide professional, confidential advice, guidance and direct assistance to UK directors and proprietors.


Not all Business Banking Demands for Payment are correct - some are legally unenforceable

UK Bank business customers assume their bank is correct in their calculations and banking statements and also their facts but banks do make many mistakes even on statements and particularly on demands for payment.

Sometimes those banking mistakes and errors compound with debit interest over time to the financial benefit of the bank although we have seen none being of advantage to the bank customer.

IBAS completely independent investigations have focused on inaccurate banking statements and errors for many years and have resolved many business banking dispute cases where bank claims have not stood up to our scrutiny.

Sometimes, the banking errors can mean a bank debt claim is many thousands of pound wrongly claimed but once those demands are paid it is much more difficult to have the bank refund what has been wrongly claimed - although IBAS has been able to do so.

In one case - the customer had been trying to get his money back for over 5 years and had tried solicitors and the FOS without success. IBAS fully investigated the customer account dispute and proved the Banks claim to be totally incorrect after which the bank paid the customer back over 9K which IBAS had calculated the customer was due.

Any customer doubts as to the accuracy of a banking demand claim should be properly investigated and resolved by expert facts and properly and factually evidenced by truly independent figures provided by a banking expert - because banks confronted by the customer claiming incorrect figures may well just produce and provide you with an updated re-run of their exact same bank statement.



You need our 30 yrs experience to help you - email & interest us


By 2002 Independent Banking Advisory Service had obtained in excess of £21 million in refunds, write-offs and write-down of bank debt for our Business Banking customers from successful investigations of UK Business Banking Disputes

IBAS investigate Directors Personal Guarantee Disputes and Debt Claims and can help defend banks legal claim on directors personal guarantee debt claim - avoid judgments for personal guarantee debt claims

approached by your bank to amend your business loan agreements going forward?

The bank will want to sell the most profitable product for the Bank - they are not independent advisors for your business

Additional Security may also be part of the bank plan.


Fixed rate and floating rates of interest - seeking to avoid costly penalties - do you really understand Bank Treasury products and Hedging?


Amending or renewing Business Loan agreements comes with uncertainty and a requirement for you to know exactly what those new agreements may mean longer term

- seek IBAS assistance before you sign into costly penalty arrangements which may look good initially.


IBAS are independent specialist investigators in UK business banking disputes, bank debt claims, Directors Bank Personal Guarantee and Business Mortgage Debt Claims.




IBAS uses knowledge of banking case law derived from negotiating with banks on a large volume of business banking disputes and our specialist knowledge of Lender Debt Recovery Units to identify possible defences within a business bank/lender customer claim or debt dispute and then provide a proven successful strategy.


As an IBAS member Testimonial said: "What benefited us the most was your concise & well thought out advice, very good knowledge/experience of how the banks work, prompt responses and sensible/pragmatic approach".




Some IBAS case investigation summaries are shown below - all case study material would fill several books!


Case Study - Property Development Company - Director's Personal Guarantee - Business Failure - Bank demands payment for director's personal guarantee for full company debt owed of circa 100k - bank threaten to take his home.

As with many property development companies this Director's Personal Guarantee was signed without ILA being provided.

When the business failed the Director took advice from solicitors. Their advice was to settle with the bank - otherwise they would 'take his home' - IBAS took on the case and fully investigated all the circumstances.

The bank had written and threatened the bank would take the Director's home if he did not pay them what they had claimed.

IBAS negotiated with the bank over a period of about six months.

Despite the bank's claim on a provable 100k company debt, IBAS obtained the bank's confirmation they would not proceed further on their alleged Personal Guarantee debt claim demand against the Director.


"The Director stated: "The outcome was without doubt more than we could ever have wished for"

"We would highly recommend your services to anyone placed in the same position that we found ourselves in"

- Testimonial Letter




Case Study - Construction Company - EFG Loan - Business Failure - Bank demands payment for director's personal guarantees for full EFG loan provided to company.

Several EFG loans were provided to the company and Director's Personal Guarantees were taken over a period of years which confused the directors who were misinformed by the bank on their position and also their possible liability if the business failed. When the business failed the bank then demanded the maximum amount outstanding on all the loans - claiming the director's personal guarantees covered the full debt.

IBAS not only disputed the debt but also how the EFG Loans were provided to the company and the 'selling' methods and bank 'strategy' used in obtaining signatures for the Director's Personal Guarantees.

IBAS obtained all information available and then investigated matters as the bank motivation was to take the customer's home.


After considerable dialogue over more than a year - the bank eventually agreed their position had been overstated and errors were made - enabling IBAS to settle for a sum which the customer agreed had provided 'a very good result'.




Case Study - Manufacturing Company - Unauthorized company bank current account withdrawals and alleged thefts by company employee - Bank paying 'outside' company mandate for business account/s - IBAS provided analysis, investigated, collated evidence to calculate the proven loss for a claim to be made by the Company against the bank.



Case Study - Services Company - Unauthorized company bank current account withdrawals and alleged thefts by company employee - Bank paying 'outside' company mandate for business account/s


IBAS investigated and collated proof and evidence, provided the analysis and calculated the claim for loss to be made by the Receivers against the bank.



IBAS has investigated Director's Personal Guarantee Debt Claims and Demands, Personal Guarantee/s and banking debt claims since 1992 to assess the risks to the customer and for resolution of debt claims such as:

Multiple Directors Personal Guarantee Bank Debt Claims

Cloud or Crowd Funding Personal guarantees - IBAS has assessed and investigated Crowd Funding Guarantee Demand Claims and resolved those claims.

SWAPS interest rate complaints, misrepresentations/miss-selling & deception in sales of SWAPS 'agreements'. Property secured to a SWAPS agreement of an unequal term, release of security to business bank loan and mortgage/s.

SFLGS Business Failures and EFG Loan Business Failures where IBAS has provided pre-litigation assistance on issues ranging from company loss, bank mistake, security taking, debenture taking and debenture registration and the taking of and 'calling up' of associated bank director's personal guarantees.

Business bank current account, double charging, Bank pressuring businesses for more and greater business assets, lower business borrowings forced, higher personal Director's guarantees and further personal guarantees secured on family homes by bank mortgage.

Multiple Business accounts where Banks have charged interest to those accounts at different rates to those agreed

Business Bank current account - bank overcharging of interest and business current account bank - overcharging for double debits and fees - Bank Overcharging debit bank interest on business banking current account/ loan/ guarantee/ mortgage.

Bank breaching contracts with business banking customer - RBS Global Restructuring Group (GRG) assistance, Business banking current accounts/ mortgages/ loans being moved from branch to debt recovery department / specialized lending unit / business support unit / business recovery support unit and normal banking relationship ending.

Limited Company bank debt disputes and bank claims for payment.

Bank Business account overcharging - IBAS calculated the correct balances and compounding to claim back the overcharged interest.

Bank current account overcharging - IBAS provided calculations which proved bank overcharging on the accounts.

Bank forgery of payment and security documents to obtain property/payment for debt.

Banker's misrepresentations in obtaining further security, Bank lending using both undervalued and overvalued property valuations.

Tracing lost or connected business bank accounts in an offshore bank.

Cheque and BACS payments by bank branches without authority & Banks paying outside company mandates for business current and business loan account/s.

Business Fixed Rate Loans Break Costs Disputes


Back to Home Page


IBAS has featured on BBC TV, BBC Testimonial for IBAS BBC TV News, ITV News, Meridian TV and Sky TV News since 1992 and contributed banking editorials and business banking articles for Sunday Times, Times, Daily Mail, Daily Express, Telegraph and Daily Mirror.


Independent Banking Advisory Service (IBAS) - launched in 1992 as a specialist UK Business Banking Dispute - Resolution Experts assisting and advising UK Business Bank customers who have UK business banking account loan disputes and business banking debt disputes.