You will find our 2012 national newspaper comments (plus many more over many years in the News and archives sections of our site) - these show that IBAS can be relied upon and has been in existence helping business bank customers with their mortgage shortfall debt claims and Director's personal guarantees 'calls' and demands since 1992. IBAS has also featured in BBC TV and ITV News items and programmes on UK banking and business banking issues many times since we were established in 1992

C&J, both close to retirement, thought they were doing the right thing when they contacted a local solicitor following repossession of their Cambridgeshire home. The solicitors entered into involved dialogue with Britannic Mortgages and by doing so, accepted the claimed shortfall debt of £30,000, adding hefty charges to the couples existing debts. They then contacted the CAB who were sympathetic, but unable to persuade Britannic to accept a settlement within their means. Subsequently J was made bankrupt and the lender then concentrated their efforts on C, pursuing her and calling at her home at unreasonable hours. Under severe pressure they moved to the West Country to be near family and then contacted IBAS. We  resolved the case. C said in her letter "This is such a relief, we cannot express deeply enough our gratitude for the conclusion to this matter".

AS and his wife sought the help of IBAS after receiving a Statutory Demand for bankruptcy against a mortgage shortfall debt of £124,000. He and his solicitor had embarked on a protracted exchange of correspondence with Eversheds acting for The Mortgage Corporation, which eventually provoked legal proceedings. It was important to act quickly and within a week of receiving the file IBAS persuaded them to withhold the action to allow negotiations, which led to a full and final settlement. AS emailed us: "I can now relax. Without your help we would not have resolved this problem - we know for sure".

Hammond Suddards Edge acting for Bradford & Bingley had been chasing JH some years when he came to IBAS to resolve a £32,000 shortfall. Like many people he believed the MIG he had paid for would cover the shortfall and was shocked to discover that this was for the sole benefit of the lender. Having already entered into a repayment scheme he had accepted liability and with a new business beginning to make headway was keen to put the matter behind him. IBAS negotiated a full and final settlement. He said "Thanks for sorting this deal out for me. I can now concentrate on by business without the fear of this lurking behind me". See OFT Complaint by IBAS

Agents acting for National Home Loans in respect of a mortgage shortfall of £68,000 were chasing MS relentlessly. Her solicitor accepted the debt and also provided income and expenditure details, which were not helpful to her position. When they obtained an attachment of earnings and then a Charging Order over the home she owned with her new husband, her solicitor suggested she approach IBAS and promptly returned her file. At such an advanced stage negotiations were difficult, but we persuaded them to drop their charge and accept a full and final settlement. She wrote, "This is such a relief. I only wish I had know about your organization earlier".

Please note: Lenders will always recommend CCCS and PayPlan for free DMP's (Debt Management Plans) to their customer because they will always attempt to produce payments on the debt claimed - However, DMP's are merely 'management of the debt' which has or is being claimed by the lender it is not negotiating or questioning the legality of the debt or whether it should be paid - these are companies 'managing' your payments for a full debt collection on all debt claimed as being owed. If a DMP is entered into and accepted by the borrower all debts claimed will then continue to be 'chased' for payment - until they are fully repaid.

Our case studies are real and the situations as detailed but member's names have been changed to protect their identity.